Matt Haber & Jane Diamond wrote:
> My point was that he's a stickler on the time....
Stickler? How long did you expect to be able to wait? Three years? Five?
Twenty? When the original (new) warranty on the product was one year, and
the (generous!) repair warranty is six months, an extension of roughly 5
times is a little extravagant.
Many problems can occur _just_because_ a camera sits idle for an extended
period. I've seen cameras come back that I worked on two or three years ago
that the foam was fine then, but mush now -- should I do that for free? And
then there are cameras that sit unused for years, until the switch contacts
tarnish and become unreliable. Not to mention that plastic gets brittle,
fungus grows, adhesives fail, etc., etc.. It doesn't matter if there was
only one thing wrong with it "way back then" -- if I work on it, I've still
got to fix things that the customer might not realize are a problem.
What I'm saying is that there is a _reason_ for the time limit for a
warranty repair, not just "legal-eze". Whatever else is wrong with your
camera, John may have to spend two or three times the time/labor/effort to
fix it _again_ than he would have if you had returned it in a reasonable
time period, then used it periodically thereafter. Even if it doesn't need
any additional work, John will have to assume it _does_, and invest the time
to be sure _everything_ is working properly, making no assumptions until
he's proven to himself otherwise.
Not meaning to "pile on", just another shop's perspective....
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