Olympus-OM
[Top] [All Lists]

Re: [OM] John Hermanson

Subject: Re: [OM] John Hermanson
From: "Bryan Pilati" <bryan223@xxxxxxx>
Date: Sat, 4 May 2002 12:55:17 -0400
I hope that somehow things will work out.

Bryan Pilati
OM-2N

----- Original Message ----- 
From: "Matt Haber & Jane Diamond" <solstice@xxxxxxx>
To: <olympus@xxxxxxxxxxxxxxx>
Sent: Saturday, May 04, 2002 12:51 PM
Subject: [OM] John Hermanson


> Perhaps I should let this be, but I want to clarify my earlier post.
> 
> First, I'm not attempting to trash John. My message stated that 
> he's been a helpful presence on the list, and has a rep for good 
> repairs. I have no quibble with the things he DID do. My point was 
> that he's a stickler on the time for fixing something he's agree do 
> and didn't.
> 
> Second, I think the notion of "warranty" in this case applies only 
> distantly. The problem that I have was identified to John early, so 
> we're not talking about a failure two years after the repair, but rather 
> failure identified and agreed to in the time frame, and then perhaps 
> too much time elapsed before I acted on the agreement.
> 
> A wise judge might say: "John, you're not required to follow through 
> on this. But if you negotiate with your customer, and offer 
> something, you'll create a lot of goodwill. If you offer nothing, you'll 
> merely create a pissed-off customer."  
> 
> I'll say no more about this.
> 
> matt
> 
> < This message was delivered via the Olympus Mailing List >
> < For questions, mailto:owner-olympus@xxxxxxxxxxxxxxx >
> < Web Page: http://Zuiko.sls.bc.ca/swright/olympuslist.html >
> 

< This message was delivered via the Olympus Mailing List >
< For questions, mailto:owner-olympus@xxxxxxxxxxxxxxx >
< Web Page: http://Zuiko.sls.bc.ca/swright/olympuslist.html >


<Prev in Thread] Current Thread [Next in Thread>
Sponsored by Tako
Impressum | Datenschutz