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Re: [OM] Caution on John Hermanson

Subject: Re: [OM] Caution on John Hermanson
From: Larry <Halpert@xxxxxxxxxxxxx>
Date: Sat, 04 May 2002 12:40:12 -0400
Is the story that he waited 2 years, or sent it back within the warranty, & it
took John 2 years to repair it, after taking 4-5 months the first time? We
should clarify that.

Larry

John Finch wrote:

> Hi all.
>
> Gotta come out of lurk mode on this one.
>
> To expect John or any business for that matter to honor a 6 month warranty
> after  2 years is crazy and totally unreasonable in my opinion.  I would be
> embarrassed to try such a thing.  And then to have the nerve to post such a
> complaint on this list is unbelievable to me.  John's warranty is clearly
> posted on his web site and the sticker in the film chamber clearly states 6
> month warranty from the date the camera was serviced.
>
> I don't know John personally, but have talked to him on the phone and he
> was very professional and friendly.  He's serviced 3 OM bodies for me and I
> am a VERY happy customer.  He wouldn't be in business very long with a
> reputation of ripping off people.
>
> My recommendation would be to sent the camera back to John, have him repair
> it and expect to pay for the service. I'm confident you'll be a happy
> customer.
>
> Back to lurk mode.
>
> Regards to all,
>
> John
>
> At 09:51 PM 05/03/2002 -0700, you wrote:
> >John has a long history of helpful information and a good reputation
> >on this list, so when my OM-1 stopped syncing properly, he
> >seemed a natural choice for a repair. After 4 or 5 months, and cash
> >about equal to the retail value of the camera, I had the camera
> >back, and used it on a commercial shoot. Big mistake. Still didn't
> >work. I let John know, and he agreed to fix what he didn't. Smarting
> >from a botched job, I waited a while (ok, more than two years), with
> >the OM-1 pretty unusable to me (as a studio shooter, all i use is
> >strobe).  I finally decided to sell the body. I asked John to follow
> >through on the repair he'd not completed (I offered to pay for parts),
> >so that I could in good faith sell a fully working body.
> >
> >John refused. He said, in so many words, that he didn't legally have
> >to, so he wouldn't.
> >
> >The bottom line seems to be that John will take the time that he
> >wants to "fix" cameras, but won't allow a comparable time
> >multiplier for to follow through on failed repairs.
> >
> >-matt
>
> _____________________
> John Finch
> Columbia, SC
> SCSarge@xxxxxxxxxxxxx
>
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