Wayne,
Thank you.
Richard
----- Original Message -----
From: "Wayne Katez" <wkatez@xxxxxxxxx>
To: <olympus@xxxxxxxxxxxxxxx>
Sent: Saturday, May 04, 2002 1:56 PM
Subject: Re: [OM] John Hermanson
> "I'll say no more about this."
> A brilliant idea, since you appear to be less intelligent and more removed
> from reality with each post.
>
> Please, handle any business you have with John off-line directly with him.
>
> And please, Whine somewhere else!!!!!
>
> Wayne.
>
> >>>>>>>>>>>>>>>>>>>>>>>
> Matt Haber & Jane Diamond wrote:
>
> > Perhaps I should let this be, but I want to clarify my earlier post.
> >
> > First, I'm not attempting to trash John. My message stated that
> > he's been a helpful presence on the list, and has a rep for good
> > repairs. I have no quibble with the things he DID do. My point was
> > that he's a stickler on the time for fixing something he's agree do
> > and didn't.
> >
> > Second, I think the notion of "warranty" in this case applies only
> > distantly. The problem that I have was identified to John early, so
> > we're not talking about a failure two years after the repair, but rather
> > failure identified and agreed to in the time frame, and then perhaps
> > too much time elapsed before I acted on the agreement.
> >
> > A wise judge might say: "John, you're not required to follow through
> > on this. But if you negotiate with your customer, and offer
> > something, you'll create a lot of goodwill. If you offer nothing, you'll
> > merely create a pissed-off customer."
> >
> > I'll say no more about this.
> >
> > matt
> >
> > < This message was delivered via the Olympus Mailing List >
> > < For questions, mailto:owner-olympus@xxxxxxxxxxxxxxx >
> > < Web Page: http://Zuiko.sls.bc.ca/swright/olympuslist.html >
>
>
> < This message was delivered via the Olympus Mailing List >
> < For questions, mailto:owner-olympus@xxxxxxxxxxxxxxx >
> < Web Page: http://Zuiko.sls.bc.ca/swright/olympuslist.html >
>
< This message was delivered via the Olympus Mailing List >
< For questions, mailto:owner-olympus@xxxxxxxxxxxxxxx >
< Web Page: http://Zuiko.sls.bc.ca/swright/olympuslist.html >
|