It's an important ingredient, communication. I am selling a lens to a
chap in Wales (he's been buying a lot of newish OM stuff) who has
communicated only through the ghastly forms. It is difficult to
establish any sort of rapport in a transaction with such a chap.
Chris
On 28 Mar 2005, at 11:27, Andrew McPhee wrote:
> I never use the oBoy forms, I agree they're the pits. I have a set of
> pre-written letters saved as stationery in my email client. As a
> buyer, I
> have one for requesting postage amounts, one for asking for bank
> account
> details, another for advising payment has been made and the final one I
> send is to thank the seller for the item and letting them know I'm a
> happy
> camper. There's another set of letters I use when I'm wearing my
> selling
> hat. Every one of them has my name, address and phone number at the
> bottom.
>
> Andrew McPhee
>
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