Thanks, Rob
Since it is so long, I have advised my son to reject the claim from
the buyer. There is apparently damage to the lower grip of the
computer (a G5 Mac) and the optical drive doesn't work. There were
indeed photos to document the external damage. He also said that
there was no damage to the box ...
The buyer decided against the insurance; I have little doubt that he
is telling the truth, for the most part, but I reckon he's left it too
long at 3 months.
Chris
On 21 Feb 2008, at 20:21, r.burnette@xxxxxxxxxxxxx wrote:
> Chris:
>
> I have a few questions for you and your son.
>
> 1. What type of damage is the buyer talking about?
> 2. What is the extent of the damage?
> 3. Has the buyer sent photos to document the damage?
> 4. Is the damage repairable?
> 5. If so, would repair(s) be cost-effective?
> 6. Was the low insurance at the buyer's request or was it your son's
> decision? (I assume the insurance purchased was commensurate
> with the value declared. Was VAT a consideration?)
>
> The buyer may or may not be telling the truth. Some buyers employ
> this ruse to obtain "free" merchandise. Has he offered to send it
> back?
> The buyer may have found a better deal, may have decided not to take
> it, etc. I would certainly ask for photographic documentation before
> proceeding further.
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