Chris:
I have a few questions for you and your son.
1. What type of damage is the buyer talking about?
2. What is the extent of the damage?
3. Has the buyer sent photos to document the damage?
4. Is the damage repairable?
5. If so, would repair(s) be cost-effective?
6. Was the low insurance at the buyer's request or was it your son's
decision? (I assume the insurance purchased was commensurate
with the value declared. Was VAT a consideration?)
The buyer may or may not be telling the truth. Some buyers employ
this ruse to obtain "free" merchandise. Has he offered to send it back?
The buyer may have found a better deal, may have decided not to take
it, etc. I would certainly ask for photographic documentation before
proceeding further.
Robert
----- Original Message -----
From: Chris Barker <ftog@xxxxxxxxxxxxxx>
Date: Thursday, February 21, 2008 13:53
Subject: [OM] OT: in the UK, who is responsible for goods damaged in transit?
>
> My son sold a computer to someone in Ireland on the Bay
> before Christmas for around 900 jobbies, but insured for only
> 150. The thing arrived damaged. The chap told my son so,
> but has only just asked for his money back.
>
> Chris
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