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[OM] Re: Unconscious Incompetence (was Re: Re: Olympus and The Voice of

Subject: [OM] Re: Unconscious Incompetence (was Re: Re: Olympus and The Voice of the Customer)
From: ScottGee1 <scottgee1@xxxxxxxxx>
Date: Sun, 13 Nov 2005 03:31:10 -0500
Steve, thanks for the link; fascinating stuff!

ScottGee1


On 11/12/05, Steve Dropkin <steve@xxxxxxxxxxx> wrote:
>
> tOM Trottier wrote:
>
> > As Rumsfeld said, "As we know, there are known knowns:
> > There are things we know we know. We also know there are
> > known unknowns:  That is to say, we know there are some things
> > we do not know. But there are also unknown unknowns:  The
> > ones we don't know we don't know."
>
> Abraham Maslow stated all this a long time before Rummy used the
> expression (
> <http://www.spiritcrossing.org/index.php?option=com_content&task=view&id=28&Itemid=2
>  >). Maslow actually called the "you don't know what you don't know"
> part "unconscious incompetence". Someone with a more political bent
> might intimate that Rumsfeld is well-acquainted with unconscious
> incompetence. But I won't. ;-)
>
> Steve
>
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