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[OM] Unconscious Incompetence (was Re: Re: Olympus and The Voice of the

Subject: [OM] Unconscious Incompetence (was Re: Re: Olympus and The Voice of the Customer)
From: Steve Dropkin <steve@xxxxxxxxxxx>
Date: Sat, 12 Nov 2005 14:44:41 -0600
tOM Trottier wrote:

> As Rumsfeld said, "As we know, there are known knowns:  
> There are things we know we know. We also know there are 
> known unknowns:  That is to say, we know there are some things 
> we do not know. But there are also unknown unknowns:  The 
> ones we don't know we don't know."

Abraham Maslow stated all this a long time before Rummy used the 
expression ( 
<http://www.spiritcrossing.org/index.php?option=com_content&task=view&id=28&Itemid=2
 
 >). Maslow actually called the "you don't know what you don't know" 
part "unconscious incompetence". Someone with a more political bent 
might intimate that Rumsfeld is well-acquainted with unconscious 
incompetence. But I won't. ;-)

Steve

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