Prompted by your spiel, AndrewF, I have managed to find a local address
for PP in the UK - through the Financial Services Authority website. I
feel a little more confident about taking complaints direct to them
now.
Chris
On 4 Apr 2005, at 23:50, Andrew Fildes wrote:
> In fact, good luck arguing anything with them. Their entire global
> customer service operation seems to be based in the US rather than
> locally, possibly outsourced, staffed by people who answer with stock
> responses based on irrelevancies or inaccurate assumptions. It seems
> governed by a policy that you will never be answered by the same person
> twice and that each new respondent will not read the previous or
> original messages. Such fun.
> AndrewF
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