Marko,
It appears the camera tech was inexperienced with removing the groups of
elements or did not have the right tools to remove the optics. This would
explain the scratches and perhaps the chip on the lens element.
I would request to have the lens element replaced if the part is still
available. You should be entitled to at least this. The fact that you
picked it up, perhaps raises the issue that you were satisfied unless you
complained when you picked the lens up.
In any event, fight for you rights. There should not be lens particles
inside the lens, unless the lens is so old the black paint inside is
starting to flake.
Good Luck and lets us know what happens:
Sam....
-----Original Message-----
From: Marko Vrabec <marko.vrabec@xxxxxxxxxxxxxxxx>
To: OManiacs <olympus@xxxxxxxxxxxxxxx>
Date: Thursday, February 24, 2000 1:01 PM
Subject: [OM] Repair Service woes - please advise
>I sent my beloved Tamron 180/2.5 LD IF lens to a local Camera Repair
>Service (supposedly a reputable company) to be cleaned - I suspected
>fungus was starting to develop on an internal lens element.
>
>I received the lens back today and - what a terrible shock - the glass
>is what I would call badly damaged. Firstly, a piece of glass measuring
>8 x 3 mm is *chipped off* the edge of the front element. Secondly there
>is a *thick* radial scratch 7 mm long at the edge of the front element
>(ca 3mm from the edge). The metal ring, holding the front element is
>scratched, it looks somewhat like a target of an amateur burglar.
>
>There is more, however. On the internal element that was being cleaned I
>can see two thin semi-circular scratches about 1 cm long, located at the
>lens center, and one thick scratch 3 mm long at the edge. Although the
>glass seems now to be clean of fungus (or whatever it was), there are
>several substantial dust particles inside that were certainly not there
>before.
>
>I am of course writing a complaint to the company, and I am also likely
>to contact the customer's protection bureau.
>
>What I would like to ask you is, what do you think of the "service" I
>got? What would likely happen in your country in such a case? Am I
>entitled to expect either a replacement of damaged lens elements or a
>new, undamaged lens in exchange? The glass was in mint condition before
>(save for the suspected fungus).
>
>The bureau likely has not got much experience in photo gear and I would
>like to present them your independent "second opinions", if neccessary.
>By all means I am not going to use any of your responses without seeking
>your explicit permission beforehand.
>
>
>Desperate,
>
>Marko Vrabec
>Kamnik, Slovenia
>
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