I have yet to meet the perfect person, someone that never, ever makes
a mistake. Human error is a fact of life. How companies deal with it
is what distinguishes great service from the so-so.
Cheers,
Nathan
On 17-jun-2008, at 23:36, Andrew Fildes wrote:
>
> Of course I could be a curmudgeon and point out that it's lousy
> service because they messed up in the first place! Appalling
> incompetence. :-)
> Andrew Fildes
> afildes@xxxxxxxxxxxxx
>
>
>
> On 18/06/2008, at 3:37 AM, Nathan wrote:
>
>>
>> This is only of interest to people on this side of the Atlantic, but
>> I thought I would mention a shop that now has given me great service
>> on three occasion, Digital Depot in the UK (www.digitaldepot.co.uk).
>> The most recent experience is a nice illustration that good customer
>> service can best be demonstrated by the actions taken by a shop when
>> something goes wrong.
>>
>> A couple of weeks ago I ordered the E420 with the 25mm pancake lens
>> from them and had them ship it to my son in Bath to save on postage.
>> I opened the package yesterday and saw that the lens was missing from
>> the otherwise pristine Olympus box (which said "E420 pancake kit" on
>> it). I immediately called the shop to complain. The chap at the other
>> end was very helpful and apologetic. When I said that Olympus may
>> have made an error--we are all human, after all--he said that it was
>> more likely that one of the shop employees had sold the lens to
>> another customer and forgotten or neglected to mark the box. In any
>> event, they would send me a 25mm immediately. This morning it arrived
>> in Bath, having been overnighted to me (I had mentioned that I was
>> leaving Wednesday).
>>
>> I will wholeheartedly recommend this shop to anyone in the UK and
>> Europe (thanks to the weak pound at the moment the prices are quite
>> competitive).
>>
>> Nathan
>>
>> Nathan Wajsman
>> Alicante, Spain
>> http://www.frozenlight.eu
>> http://www.greatpix.eu
>> http://www.nathanfoto.com
>>
>> Books: http://www.blurb.com/bookstore/search?search=wajsman&x=0&y=0
>> PICTURE OF THE WEEK: http://www.fotocycle.dk/paws
>> Image licensing: http://www.alamy.com/search-results.asp?qt=wajsman
>> Blog: http://www.fotocycle.dk/blog
>>
>>
>>
>>
>>
>>
>> ==============================================
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>> List nannies: olympusadmin@xxxxxxxxxx
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>>
>
>
>
> ==============================================
> List usage info: http://www.zuikoholic.com
> List nannies: olympusadmin@xxxxxxxxxx
> ==============================================
Nathan Wajsman
Alicante, Spain
http://www.frozenlight.eu
http://www.greatpix.eu
http://www.nathanfoto.com
Books: http://www.blurb.com/bookstore/search?search=wajsman&x=0&y=0
PICTURE OF THE WEEK: http://www.fotocycle.dk/paws
Image licensing: http://www.alamy.com/search-results.asp?qt=wajsman
Blog: http://www.fotocycle.dk/blog
==============================================
List usage info: http://www.zuikoholic.com
List nannies: olympusadmin@xxxxxxxxxx
==============================================
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