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[OM] Re: Great service from Digital Depot (UK)

Subject: [OM] Re: Great service from Digital Depot (UK)
From: Andrew Fildes <afildes@xxxxxxxxxxxxx>
Date: Wed, 18 Jun 2008 07:36:16 +1000
Of course I could be a curmudgeon and point out that it's lousy  
service because they messed up in the first place! Appalling  
incompetence. :-)
Andrew Fildes
afildes@xxxxxxxxxxxxx



On 18/06/2008, at 3:37 AM, Nathan wrote:

>
> This is only of interest to people on this side of the Atlantic, but
> I thought I would mention a shop that now has given me great service
> on three occasion, Digital Depot in the UK (www.digitaldepot.co.uk).
> The most recent experience is a nice illustration that good customer
> service can best be demonstrated by the actions taken by a shop when
> something goes wrong.
>
> A couple of weeks ago I ordered the E420 with the 25mm pancake lens
> from them and had them ship it to my son in Bath to save on postage.
> I opened the package yesterday and saw that the lens was missing from
> the otherwise pristine Olympus box (which said "E420 pancake kit" on
> it). I immediately called the shop to complain. The chap at the other
> end was very helpful and apologetic. When I said that Olympus may
> have made an error--we are all human, after all--he said that it was
> more likely that one of the shop employees had sold the lens to
> another customer and forgotten or neglected to mark the box. In any
> event, they would send me a 25mm immediately. This morning it arrived
> in Bath, having been overnighted to me (I had mentioned that I was
> leaving Wednesday).
>
> I will wholeheartedly recommend this shop to anyone in the UK and
> Europe (thanks to the weak pound at the moment the prices are quite
> competitive).
>
> Nathan
>
> Nathan Wajsman
> Alicante, Spain
> http://www.frozenlight.eu
> http://www.greatpix.eu
> http://www.nathanfoto.com
>
> Books: http://www.blurb.com/bookstore/search?search=wajsman&x=0&y=0
> PICTURE OF THE WEEK: http://www.fotocycle.dk/paws
> Image licensing: http://www.alamy.com/search-results.asp?qt=wajsman
> Blog: http://www.fotocycle.dk/blog
>
>
>
>
>
>
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