Chris, you might like to have a look at this article which has some info on
> -----Original Message-----
> From: olympus <olympus-
> bounces+wayne.harridge=structuregraphs.com@xxxxxxxxxxxxxxxxx> On
> Behalf Of ChrisB
> Sent: Sunday, 16 June 2019 4:58 PM
> To: Olympus Camera Discussion <olympus@xxxxxxxxxxxxxxxxx>
> Subject: Re: [OM] OM-D E-M1X
> I can see that a chap might change his or her mind, but my point is that the
> facility to return on a whim is costing the retailer margin which he will
> have to
> recover somewhere. In this country you have to pay for the return postage
> if the itiem is not faulty, but where that is not the case the retailer will
> the margin somewhere else in the world.
> One of the ways that Amazon has got ahead is by employing its workers on
> punitive wages and conditions (in this country the taxpayer tops up such
> wages) and by avoiding tax.
> I haven�t cancelled my account with Amazon, but I use other online
> retailers if at all possible; Bezos (or his ex-wife) doesn�t need my money, I
> > On 13 Jun 19, at 22:07, Moose <olymoose@xxxxxxxxx> wrote:
> > was "Changed my mind."
> >> It must cost someone a lot of money for people to be allowed to do that.
> > Pre Amazon - - -
> > =========================
> > On-line retailers (and before that, mail-order) know they have a
> disadvantage compared to local stores, where one may try out/play with
> gear before buying. OTOH, they have cost advantages and perhaps buying
> power advantages. So they simply build the cost of a friendly return policy
> into their margins. ALL retailers have a difference between starting gross and
> final gross. One component of that is mark-downs/promotions, another is
> shrinkage (breakage, theft, and so on, endlessly). Cost of returns is just
> another one.
> > Note that big shippers pay for their mass business nothing like what you or
> I pay for single package shipping.
> > Post Amazon, and esp. today - - -
> > =========================
> > One reason Amazon seems likely to rule the world is that they never stop
> finding ways to improve service and decrease costs.
> > Recently had to return a lens adapter that was the wrong length. I ordered
> another, different brand, - OK, then did the return. I was offered several
> options, all free:
> > -Print a UPS label and drop the package off.
> > -Drop the item off at a UPS location, no packing or label required.
> > -UPS comes and picks up unpackaged, unlabeled item, but, an adult must
> be present.
> > -Was there another option? I don't recall.
> > So, I took it to a UPS store. Guy took it, gave me a receipt when I asked; I
> was in there less than a minute. I received my refund within about an hour of
> dropping it off.
> > Do you see what's going on here? Amazon is making returns even less
> painful for me AND, AND, reducing their costs. Obviously, the UPS store is
> putting all the returns in one combined package for shipping, and Amazon is
> paying less per than before, likely a lot less. (Why would UPS do this? FedEx,
> DHL, etc.)
> > So, what are other on-line stores to do? Make their returns policies and
> procedures any less attractive than they must, compared to Amazon? R.I.P.
> > My Adorama return, of a $409 used lens, was as painless as anyone other
> than Amazon. Print a free shipping label and a page to include in the package,
> Package it up well, stick on the label and drop it off at a UPS point.
> > Then wait several days for ground shipping across the US, and get a refund,
> less a $5 restocking fee. Perfectly acceptable, but not a patch on Amazon.
> > The competition is such that no one can afford NOT to have liberal returns.
> > Ex Retailer Moose
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