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Re: [OM] Problem with E-M5 firmware update - Help?

Subject: Re: [OM] Problem with E-M5 firmware update - Help?
From: Chuck Norcutt <chucknorcutt@xxxxxxxxxxxxxxxx>
Date: Sun, 31 Jan 2016 09:06:58 -0500
Strange if that turns out to be the case. I've updated both cameras and a couple of the lenses using Win7 and not had such a problem. In fact, I've never had to run anything in compatibility mode.

Chuck Norcutt


On 1/31/2016 4:10 AM, David Thatcher wrote:

I'm going to have a wild guess at this one   :)

On Win7, try running the olympus digital camera updater in WinXP-SP3
compatibility mode.

Right-click the desktop shortcut (or the actual camera updater program
in the start menu)  for ODCU, click Properties and click the
Compatibility tab. Tick the checkbox 'Run this program in campatibility
mode for:' and select 'Windows XP Service Pack 3' from the drop down
menu.

I can't recall if I had this exact problem, but I did have similar
sounding problems with ODCU and my E-M5 that prevented me from
successfully updating until I did this. I'd get to the point of
updating and it would fail..

davidt



On Sat, Jan 30, 2016 at 01:54:04PM -0800, Moose wrote:
On 1/30/2016 10:40 AM, Lawrence Woods wrote:
Before I started, the camera's display  in Settings=>Firmware indicated Body: 
2.0, Lens: 1.0 (a 12-40 2.8 if it matters).

I installed Olympus Digital Camera Updater on my Windows 7 system, connected 
the camera to the PC, and turned on the
camera.   An "E-M5" entry appeared in the File Explorer underneath Computer.

A right click=>Properties on the "E-M5"  displayed Firmware version: 1.00 and 
my camera's serial number.

I have, ahem, perhaps too many Oly ?4/3 camera bodies. I have done many 
firmware updates, including to lenses. Never
have I tried right clicking in Explorer.

Just tried it with an E-M5 known to be at 2.0, 'cause I've updated it myself. 
See below.


I started Olympus Digital Camera Updater and clicked "Next" to do the update, but 
got an error box saying "Unable to
use this function on this camera".

This is because the camera is in the wrong mode.

This was the first time I had tried a firmware update. I purchased the camera 
secondhand in late 2014, so the prior
owner could have updated to firmware 2.0, released in January, 2014.

Has anyone experienced and overcome a problem like this?   Anyone have an 
insight into the firmware version
discrepancy between the Windows Properties display and the camera display?

See next:

I have one additional data point.  When turning on the USB-connected camera, the 
camera LCD screen displays "One
Moment", then goes black when the computer gives its "new USB device detected" 
beep.  The Olympus web page
http://www.olympus.co.jp/en/support/imsg/digicamera/download/software/camera/cameraupdate.cfm
 says that different
model cameras display different things, but shows a USB selection menu from an 
E-M5 that I did not get.  Does the
EM-5's USB display change with different firmware, and what should I be seeing?

You should be seeing the screen you linked to. That's what I get, and what I've 
gotten on every OM-D update and I
believe on every Pen. On early Pens, the screen is slightly visually different, 
but offers the same choices.

The correct choice is Storage. With that, I get an Explorer entry as a 
removable disk.

If I, for the first time ever, choose MTP, I get a different driver installing, 
then the Explorer entry for E-M5. And
indeed, the right click to Properties shows Firmware 1.0, which is wrong. I 
would just ignore it.

Now WHY this camera is skipping the choice of "Storage" and going directly to 
"MTP", I don't know, but that's why Oly
Camera Update can't find it. On the one I checked, the brief "One moment" 
display is AFTER choosing a mode from the USB
menu, so MTP is somehow being chosen automagically, or a button is stuck, or 
you are pressing OK (or some other button,
by holding accident?) when it's not needed, or ... You might try Oly Support. I 
found them quite responsive when I
needed help.

OTOH, you already have the 2.0 update, and don't as yet have the 300/4, so 
unless you have or get the 40-150/2.8 Pro, no
update is necessary. And you could just ignore it all for now.

Now to my own tale of oddness. Lately, Oly Camera Update finds my cameras when 
run on my Win7 desktop machine, downloads
the update, then when it goes to install it, "Failed to communicate the 
camera", shortly after having found and
communicated with the camera to start the process. Rather than try to figure 
that one out, I have, so far, run Update on
my netbook+, where it works fine. Uninstalling the update app and drivers and 
starting fresh didn't fix it.

Puzzled Moose

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