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Re: [OM] Problem with E-M5 firmware update - Help?

Subject: Re: [OM] Problem with E-M5 firmware update - Help?
From: Moose <olymoose@xxxxxxxxx>
Date: Sat, 30 Jan 2016 13:54:04 -0800
On 1/30/2016 10:40 AM, Lawrence Woods wrote:
Before I started, the camera's display  in Settings=>Firmware indicated Body: 
2.0, Lens: 1.0 (a 12-40 2.8 if it matters).

I installed Olympus Digital Camera Updater on my Windows 7 system, connected the camera to the PC, and turned on the camera. An "E-M5" entry appeared in the File Explorer underneath Computer.

A right click=>Properties on the "E-M5"  displayed Firmware version: 1.00 and 
my camera's serial number.

I have, ahem, perhaps too many Oly µ4/3 camera bodies. I have done many firmware updates, including to lenses. Never have I tried right clicking in Explorer.

Just tried it with an E-M5 known to be at 2.0, 'cause I've updated it myself. 
See below.


I started Olympus Digital Camera Updater and clicked "Next" to do the update, but got an error box saying "Unable to use this function on this camera".

This is because the camera is in the wrong mode.

This was the first time I had tried a firmware update. I purchased the camera secondhand in late 2014, so the prior owner could have updated to firmware 2.0, released in January, 2014.

Has anyone experienced and overcome a problem like this? Anyone have an insight into the firmware version discrepancy between the Windows Properties display and the camera display?

See next:

I have one additional data point. When turning on the USB-connected camera, the camera LCD screen displays "One Moment", then goes black when the computer gives its "new USB device detected" beep. The Olympus web page http://www.olympus.co.jp/en/support/imsg/digicamera/download/software/camera/cameraupdate.cfm says that different model cameras display different things, but shows a USB selection menu from an E-M5 that I did not get. Does the EM-5's USB display change with different firmware, and what should I be seeing?

You should be seeing the screen you linked to. That's what I get, and what I've gotten on every OM-D update and I believe on every Pen. On early Pens, the screen is slightly visually different, but offers the same choices.

The correct choice is Storage. With that, I get an Explorer entry as a 
removable disk.

If I, for the first time ever, choose MTP, I get a different driver installing, then the Explorer entry for E-M5. And indeed, the right click to Properties shows Firmware 1.0, which is wrong. I would just ignore it.

Now WHY this camera is skipping the choice of "Storage" and going directly to "MTP", I don't know, but that's why Oly Camera Update can't find it. On the one I checked, the brief "One moment" display is AFTER choosing a mode from the USB menu, so MTP is somehow being chosen automagically, or a button is stuck, or you are pressing OK (or some other button, by holding accident?) when it's not needed, or ... You might try Oly Support. I found them quite responsive when I needed help.

OTOH, you already have the 2.0 update, and don't as yet have the 300/4, so unless you have or get the 40-150/2.8 Pro, no update is necessary. And you could just ignore it all for now.

Now to my own tale of oddness. Lately, Oly Camera Update finds my cameras when run on my Win7 desktop machine, downloads the update, then when it goes to install it, "Failed to communicate the camera", shortly after having found and communicated with the camera to start the process. Rather than try to figure that one out, I have, so far, run Update on my netbook+, where it works fine. Uninstalling the update app and drivers and starting fresh didn't fix it.

Puzzled Moose

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