Add-ons/plug-ins are not associated with the operating system but with
the browser.
It sounds to me as though the problem may be an add-on/plug-in in IE.
To manage those things click on the IE Tools menu and click on "Manage
add-ons". This gives a further menu for add-on types. You'll likely
find what you're looking for under the first item "Toolbars and
Extensions" but check the other categories as well. Since I don't use
IE I can't tell you off the top of my head how to delete add-ons but
they are easily disabled or enabled. If you see something you think may
be suspicious just select it and then disable it and then restart the
browser to see what happens. If the browser add-on has somehow
installed that pop-up window outside of the browser it may be necessary
to reboot after disabling the add-on.
I also use Time Warner Cable but don't often visit their pages since I
don't use their email or other services. However, I have never noticed
any sort of performance problem with Firefox there or anywhere else.
"Shockwave" is the Adobe Flash Player. To check/correct the
installation within Firefox go to this page using Firefox
<http://helpx.adobe.com/flash-player.html>
Let me know what you discover on both browsers.
Chuck Norcutt
On 9/1/2013 12:40 AM, r.burnette@xxxxxxx wrote:
> Chuck,
>
> I tried to discover the problem by observing the running processes,
but I didn't see anything that looked as though it was related. Nothing
unusual showed up on the Task Manager window. I did learn that it loads
with Internet Explorer 10 and shows up on every subsequent page loaded.
At first I had wondered if it could be associated with my Time-Warner
Cable pages, but it isn't.
>
> I took your suggestion and installed Firefox. The pop-out did not
> load
with Firefox. It did not load with my Time-Warner Cable pages. However,
TWC pages were agonizingly s-l-o-w attempting to load in Firefox and I
kept getting a pop-up window on the log-in page stating that a Shockwave
plugin was failing to load. I don't know whether that plug-in might be
associated with the pop-out that I'm trying to shed or merely something
used by TWC in loading pages. Where are the plug-ins located in Windows
7? I couldn't locate them.
>
> The pop-out could very well have been associated with something I
downloaded. Many free downloads don't allow you to do custom downloads
anymore. You have to take the whole download and then try to uninstall
anything you don't want. This is a new computer with little more that
the operating system pre-installed. So I have had to download Adobe
Reader, Open Office, a Media player, and other things just to make it
usable. And pop-up blocker does not prevent near incessant ads on
Internet Explorer. It's hard not to accidentally click on one.
>
> I had forgotten just how annoying Windows can be. When I stated
Windows 7 for the first time, I had 81 updates to download and install.
Like I said, I love my Macs.
>
> Thanks for your assistance.
>
> Robert
>
>
>
>
> ---- Chuck Norcutt <chucknorcutt@xxxxxxxxxxxxxxxx> wrote:
>> Yes, if you'd like some paranoia definitely install Ghostery. But for
>> your particular case there may be some more direct discovery as well as
>> treatment of the problem.
>>
>> Lets start with some simple diagnostics... let's find what is starting
>> this thing up. When does this ad window or black sidebar first appear?
>> Is it there immediately after you boot and before you have started any
>> application or browser? If so the malware is installed as a "Windows
>> service". Services are started (mostly) automatically at boot time and
>> provide mostly essential underlying functions that will be needed by the
>> system and apps when they come up. But malware can get itself installed
>> there too such that it's always running.
>>
>> If not installed and started as a Windows service then it must be being
>> brought to life by some app (including the browser) or activated in some
>> way by a particular web page. The web page ought not to be able to
>> infect your system with malware but it does happen. Whatever is there
>> is something you most likely willingly accepted to install. Win7 is
>> much more secure than earlier versions of Windows since it will ask for
>> the admin's permission to install an app. It shouldn't happen under
>> your nose.
>>
>> If it does start as a service we can locate the service and (first)
>> deactivate it by preventing any auto startup. It can also be removed
>> entirely but that's a bit more difficult.
>>
>> If it doesn't start as a service and you can identify which app or web
>> page appears to bring it to life then we can check the list of processes
>> that are running both before and after the malware appears and identify
>> the process that's responsible. If you right click the taskbar at the
>> bottom of the screen you'll see an option "Start Task Manager".
>> Clicking the Applications tab will show all running apps (you're not
>> likely to find it there), clicking the Processes tab will show all
>> running processes. If it's running it's one of those things in the
>> list. The task is to figure out which one and kill it as well as
>> prevent it from starting again in the future.
>>
>> Let us know what you discover.
>>
>> Chuck Norcutt
>>
>>
>>
>>> On 31 August 2013 05:21, <r.burnette@xxxxxxx> wrote:
>>>
>>>> I am working with a new HP computer running Windows 7 Premium (64 Bit) and
>>>> Explorer 10. I have the pop-up blocker enabled. Only one third party
>>>> toolbar(AdAware)is enabled But I am still getting a terribly annoying ad
>>>> box at the bottom left section of the window. It slides out to the right
>>>> displaying a rectangular pop-up ad window approx. 4" W X 3" H displaying
>>>> various ads. You can click on an X to hide the ad, but a black sidebar
>>>> approx. 1/2" W X 3" H remains behind. It allows you to click the X and open
>>>> the ad. (Can't imagine who might want to do that.)
>>>>
>>>> I feel certain that it is a piggy-back program from something
>>>> inadvertently downloaded and left behind after the host program was
>>>> deleted. Has anyone else had this annoying experience who was able to
>>>> successfully delete it? When it pops open, which it repeatedly does even
>>>> while reading email, it blocks the view of that portion of the active
>>>> screen. It is quite aggravating having to continually click on the X to
>>>> close this while trying to work on anything.
>>>>
>>>> Come on, computer gurus. Tell me how to fix this. Make it simple. I am not
>>>> very windows savvy.
>>>>
>>>> My experience trying to get this machine up and running has made me want
>>>> to hug and kiss my Macs.
>>>>
>>>> Robert
>>>> --
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>>>>
>> --
>> _________________________________________________________________
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