[OM] Re: Quiet, quiet, quiet

[Andrew Fildes]

But are those still being produced. It's ten years after  
discontinuance, no? And that's for parts, not service.
What is likely to happen is that some old-fashioned outfit like  
Craftsman gets taken over and the new executive, devoted to change,  
immediately order that the entire back stock of old parts be dumped  
on the grounds that it isn't a requirement to keep it; it takes up  
space; no-one remembers the model anyway; it doesn't earn much except  
admiration; it encourages new sales.
Loyalty to the customer is a very old style of thinking and you were  
the previous owner's customer anyway. Soon the factory becomes a  
warehouse for imported items from China which everyone expects to  
break in less than ten years anyway and cost more to repair than  
replace so the parts issue vaporises - you keep a few for warranty  
repairs because you are require to but normally it's cheaper to send  
them another one.
iPods don't get repaired. There's a company here selling a cheap  
Chinese washing machine - 3 month guarantee. It breaks under  
warranty, it's replaced without question. It's also pretty much  
guaranteed not to last longer than a couple of years and won't be  
worth repairing.
Andrew Fildes
afildes@xxxxxxxxxxxxx



On 10/03/2007, at 7:37 AM, Timpe, Jim wrote:

> I just recently (1/07) ordered some replacement parts for a Craftsman
> radial arm saw purchased in 1970. The online parts service had the
> complete diagram and parts list and I was able to order everything I
> needed, although a few items were/are no longer available. That's a  
> bit
> more than ten years.  ;o)
> Robert
>
> Some products wind up being supported a little longer than the 10 year
> rule.  Fluke makes some unique items that have been in production for
> 20-25 years or more and they're still supported (720A Kelvin-Varley
> voltage divider comes to mind).   It's certainly the exception and not
> the rule, though.



==============================================
List usage info:     http://www.zuikoholic.com
List nannies:        olympusadmin@xxxxxxxxxx
==============================================