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[OM] Re: Oh, the shame of it

Subject: [OM] Re: Oh, the shame of it
From: John Hermanson <omtech1@xxxxxxxxxxx>
Date: Mon, 19 Feb 2007 09:50:21 -0500
That is troubling and sad.

___________________________________
John Hermanson
Camtech Photo Services, Inc.
21 South Lane, Huntington NY 11743
631-424-2121 | Olympus OM Service since 1977
http://www.zuiko.com  |  omtech1 AT verizon dot net


Dan Mitchell wrote:
>   My ZD 50-200 is having trouble autofocussing [1], so I poked around on 
> Olympus's web site to find repair info. They have a phone number to call 
> to get a quote, so after some menus, I got through to someone:
> 
>   Me: "I'm calling to get a quote for repairing a lens"
> Him: "Okay, what lens is it you need repairing?"
>   Me: "It's a Zuiko Digital 50-200"
> Him: "Um... just a second" [pause] "Can you spell that first word, please?"
>   Me: "Z U I K O"
> Him: "Hmmm. I don't know what that is, I'm going to have to go and look 
> it up".
> 
> 
>   In the end, it took me three tries to find someone who could even look 
> things up, but I was pretty awestruck that Olympus employees now don't 
> even recognise "zuiko" as anything they might recognise. Possibly I 
> mispronounced it, but once they had it spelled..?
> 
>   Cost of repair they quoted was $306. Eek! The problem is I don't think 
> it's something that I can just hand off to a local repair place to fix, 
> because there could well be heaven only knows what electronic problem in 
> there, at which point presumably it involves (possibly) ordering in 
> chips or something, and as Olympus has a repair location in Canada I 
> don't have to worry about customs issues.
> 
>   -- dan
> 
> 
> 
> [1] Two problems: firstly, if it's not roughly in focus, it won't 
> autofocus at all -- S-AF+MF works as long as I manually focus it to a 
> recognisable image, then let AF do the rest, but if I'm manually 
> focussing I may as well use a manual lens and save the weight and battery..
> 
>   Secondly, while sometimes it'll seek all the way in to the closest 
> extreme, it then gets stuck there and doesn't know it needs to go back 
> to infinity to find the correct distance.
> 
>   I've reset the camera, checked firmware, replaced batteries (even with 
> an SHLD mounted), always the same thing.
> 



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