My 50-200 died shortly after I got it. It was completely dead as I
recall. It wouldn't manual focus or AF. I believe I sent it to Olympus
in southern California. I haven't used it very much since, but it
hasn't shown any problems. It was covered under warranty.
I believe my phone call had to be transfered but once they connected
me to people familiar with E-System gear everything went very smooth.
Good luck,
-jeff
On 2/16/07, Dan Mitchell <danmitchell@xxxxxxxx> wrote:
> My ZD 50-200 is having trouble autofocussing [1], so I poked around on
> Olympus's web site to find repair info. They have a phone number to call
> to get a quote, so after some menus, I got through to someone:
>
> Me: "I'm calling to get a quote for repairing a lens"
> Him: "Okay, what lens is it you need repairing?"
> Me: "It's a Zuiko Digital 50-200"
> Him: "Um... just a second" [pause] "Can you spell that first word, please?"
> Me: "Z U I K O"
> Him: "Hmmm. I don't know what that is, I'm going to have to go and look
> it up".
>
>
> In the end, it took me three tries to find someone who could even look
> things up, but I was pretty awestruck that Olympus employees now don't
> even recognise "zuiko" as anything they might recognise. Possibly I
> mispronounced it, but once they had it spelled..?
>
> Cost of repair they quoted was $306. Eek! The problem is I don't think
> it's something that I can just hand off to a local repair place to fix,
> because there could well be heaven only knows what electronic problem in
> there, at which point presumably it involves (possibly) ordering in
> chips or something, and as Olympus has a repair location in Canada I
> don't have to worry about customs issues.
>
> -- dan
>
>
>
> [1] Two problems: firstly, if it's not roughly in focus, it won't
> autofocus at all -- S-AF+MF works as long as I manually focus it to a
> recognisable image, then let AF do the rest, but if I'm manually
> focussing I may as well use a manual lens and save the weight and battery..
>
> Secondly, while sometimes it'll seek all the way in to the closest
> extreme, it then gets stuck there and doesn't know it needs to go back
> to infinity to find the correct distance.
>
> I've reset the camera, checked firmware, replaced batteries (even with
> an SHLD mounted), always the same thing.
==============================================
List usage info: http://www.zuikoholic.com
List nannies: olympusadmin@xxxxxxxxxx
==============================================
|