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[OM] Re: TOPE 24 is live!

Subject: [OM] Re: TOPE 24 is live!
From: "Martin G Flink" <mgflink@xxxxxxx>
Date: Wed, 2 Nov 2005 19:51:08 -0800
I have the same "bundled" service from Cox in SoCa and have found them to be
very good in customer service and tech support when needed.  Had SBC and
Earthlink prior.


----- Original Message ----- 
From: "Bill Pearce" <bs.pearce@xxxxxxx>
To: <olympus@xxxxxxxxxx>
Sent: Wednesday, November 02, 2005 6:54 PM
Subject: [OM] Re: TOPE 24 is live!


>
> > Again: It really depends on where, when and who.
> >
> Absolutely! here, DSL from SBC was not terribly fast, about that of
cable's
> slowest option. When it went down, and that was often, despite the fact
that
> I live about ten blocks from the exchange, it took HOURS on the phone with
> poorly trained people from India, with about one in five with
understandable
> English. I never was able to resolve a problem in less than two hours, and
> that was after a raised voice got me in touch with someone in, of all
> places, Georgia.
>
> We get everything from Cox here, phone, cable and internet, at a well
> discounted price. They have their own fiber network, switches, etc. and
all
> tech support is here, within five miles of my house, except between 11PM
and
> 5AM. I pay $40 per month for the mid speed, noticably faster than DSL. If
I
> wanted to spend $60, I could get the eqiuvalent of a T1 line.
>
> This is all because the previous local owner of the system strung fiber
over
> 15 years ago. It changed owners twice since, and  I don't think Cox is
going
> anywhere unless they are aquired, since they're the ones that paid for the
> switch. They certainly have spent the money necessary. They are getting a
> lot of customers in the large user area, and thanks to word of mouth, more
> and more residential business.
>
> You, of course, really haven't had SBC for long, whereas we have had it
> since the breakup. Trust me, when you get the full SBC treatment, you'll
be
> back to cable!
>
> Bill Pearce
>
>
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