That's reassuring Moose. But then it is the same with all
organisations I suppose: instill a culture of service and put the right
people on the end of the telephone or at the reception desk and Bingo!,
you have happy customers.
Chris
On 13 Apr 2004, at 06:11, Moose wrote:
>
> Not alien to all of them. My several years out of warranty Adcom CD
> deck
> started making a subtle skip or glitch at odd intervals. I opened it up
> and found that a nylon gear in the mechanism that moves the laser had a
> couple of broken teeth. A call to Adcom revealed that they only sold
> the
> whole assembly, not the individual parts, but the support woman went
> and
> talked to a repair person who found a spare gear. They sent it to me
> for
> free and the player works fine again. Since there are no longer
> teenagers prone to just push the fron of the CD drawer to close it
> instead of the little button, I expect the new gear to last much
> longer.
> Another US company sent me free parts for a watering nozzle that
> started
> to leak way out of warranty. A lot of customer support people,
> approached pleasantly are eager and able to help.
>
> Moose
>
<|_:-)_|>
C M I Barker
Cambridgeshire, Great Britain.
+44 (0)7092 251126
ftog at threeshoes.co.uk
http://www.threeshoes.co.uk
http://homepage.mac.com/zuiko
... a nascent photo library.
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