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[OM] Re: Silly Polaroid SprintScan 4000 question

Subject: [OM] Re: Silly Polaroid SprintScan 4000 question
From: "Tom Scales" <tscales@xxxxxxxxxxxxxx>
Date: Mon, 16 Feb 2004 18:15:04 -0500
Wish I could help, but I don't have any Polaroid info either. It's been 2-3
years since I had any contact and my contact is long gone.

Tom
----- Original Message ----- 
From: "Tris Schuler" <tristanjohn@xxxxxxxxxxxxxx>
To: <olympus@xxxxxxxxxx>
Sent: Monday, February 16, 2004 5:52 PM
Subject: [OM] Re: Silly Polaroid SprintScan 4000 question


>
> I've had no problems with my lamp per se though I was aware that this lamp
> does not turn off automatically as it should. I would have thought that
> could have been fixed easily enough with a firmware upgrade, and as I
> recall this was made available though didn't do the trick for some reason.
>
> RE service: I forget the man's name but at one time (say, two years ago)
> there was a man from England who performed much of Polaroid's customer
> service issues through email and was active on the Film Scanners list as
> well. But the corporation, as you might know, sort of reshuffled and in
its
> (new) corporate wisdom let this fine chap go (probably with a shrug). I
> hate to think what they've replaced his kind and knowledgeable office
with.
>
> Possible solution: First, I'd leave a note on the Film Scanners list for
> openers. Lots of bright people there with loads of experience. You might
> also contact Tom Scales, a member on this list, as at one time he tested
> the 400 (and perhaps the 4000+) so might have a leads or two with re to
> end-user support.
>
> For Film Scanners go here: http://www.halftone.co.uk/  That's the URL for
> Tony Sleep's site. He runs the FS list and is himself yet another good
> person to ask re this business.
>
> Tom Scales can be reached at:  tscales@xxxxxxxxxxxxxx
>
> Sorry to hear you're being shafted, Phil. Don't like that at all.
>
> Tris
>
> At 02:04 PM 2/16/2004 -0600, you wrote:
>
> > From beginner to wise list posters, with special reference to Tris
> >Schuler: are you familiar with lamp problems affecting the SprintScan
> >4000?
> >
> >I have a lightless SprintScan 4000 which came out of the box with the
> >problem but seems to work just fine in every other regard. Due to
> >repeated moves and my own lack of acumen, I failed to catch the defect
> >during the warranty period. Moreover, the assembly clearly prevents
> >replacement of the light source by an end-user.
> >
> >Polaroid people do not answer emails for info -- even though I bought
> >it direct from them! -- and I read that they are downright avaricious
> >about even looking at a defective scanner.
> >
> >Before I pick up the phone to ask Polaroid to give me a paying
> >estimate, would anyone know of any alternatives to sending the
> >SprintScan back to its makers?
> >
> >Thanks for any... enlightenment,
> >
> >Phil (aka Humbert Humbert)
>
>
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