I was the successful bidder on two LPs pressed in Japan. The auction closed on
May 1 and I got an email from the seller saying
they'd ship as soon as they got my payment. I paid on May 2.
A week later I checked with them and they said they were just back from a
National Holiday and were backed up 2,000 orders and
couldn't verify my payment. Two days later they confimed my payment.
On May 22 I got an email saying they had just that day shipped my LPs. They
have a generally positive feedback record and all but
wow, this is excessive. 1.27% were neutral or negative of the total.
(Neutral + Negatives)/(Neg + Neutral + Pos)
I asked them to explain and they said "We have stuck with a large amount of
orders since being on the increase ebay users and our
customers. We are sending out the package in order but have been extremely
busy. (Now we are also sending the customers a sending
notice mail. If they have
been sent.) Sorry for the huge delay"
I told him that he needs to protect his feedback rating because no one forced
them to put all of those auctions up. I said they're
going to start getting negative feedback when they delay shipping like this.
In an earlier email he (or she) said they had just
recently started accepting PayPal and that checks out. (In a spot check one of
their auction, closing March 19 said, "We accept
International Postal Money Order or US dollers only. We cannot accept by the
other method, never. "
So, at this point, it looks like they're having what we Yankees call "growing
pains" but they're not bad actors.
What's the deadline on leaving feedback? Do I run out of time at 30 days? If
the package isn't here, I'm leaning towards giving a
"neutral" with a descriptive but non-angry reason. If the package arrives
before the feedback deadline, I'll leave "Positive" but
ALL of the text will be a disclaimer.
What do you guys think?
Lama
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