If he can get a new front element, he owes you atleast that. Second best,
he should buy a good clean 300 and swap over the front element.
John Hermanson
___________________________________
omtech@xxxxxxxxx
http://www.zuiko.com
Camtech, Olympus Service since 1977.
21 South Lane, Huntington NY 11743-4714
Phone/fax 631-424-2121
Free Olympus Manuals: 1-800-221-3000
___________________________________
----- Original Message -----
From: "Tris Schuler" <tristanjohn@xxxxxxxxxxxxxx>
To: <olympus@xxxxxxxxxxxxxxx>
Sent: Sunday, July 08, 2001 11:31 PM
Subject: Re: [OM] repair rip-off nightmare and thoughts 300mm f2.8
| John, you have a wealth of opportunity to make this right.
|
| First of all, go back to the dealer, lens in hand, and explain to him
| (calmly, politely) just how feel inside. (Now I don't know, but if it were
| my lens trashed I'd be able to say that I felt "hurt and betrayed at the
| least.) Then let the shop person speak. If he doesn't offer to make
| it right (100% right) your next step would be to lean a bit on him and say
| something like, "Well, then I'm gonna be forced to go into small claims
| court with this matter. You might also tell him your conscience equally
| demands that you also approach the local Better Business Bureau and
Chamber
| of Commerce, and maybe even have a chat with one or two local newspapermen
| you happen to know--if you happen to know any. Remain calm and polite
| throughout your presentation. then let this person respond. If he still
| hasn't gotten the idea, wish him a good day and simply follow through.
| Submit a claim in court, go down and discuss this incident in person with
| the appropriate people at the BBB and CC, then walk round to the paper and
| see if anyone there might be interested in this story. You might also
check
| and see if there's a society or club or some other kind of network locally
| for photographic dealers and suppliers or whatnot and approach these
| organizations as well--always calm, always polite. You never know, but
| someone from around the community might take it upon himself, or his group
| or agency, to give a holler over to this camera shop to see what's going
| on. It can't hurt. Eventually your day in court will arrive, and if the
| judge is sober, if you remain calm and polite, you should do all right.
| (You sure can't do any worse.) Meanwhile, the shop guy who screwed might
| come round and give you call and try to make it right on his own in. If he
| does, all's fine.
|
| I assume through all of this that you paid this gentleman cash. Yes? A
| check would be easy enough to cancel, a credit card would require
| a letter from you stating your reason for denying payment to this
vendor--I
| believe all states afford you 60 days grace in this instance, but check to
| see what Washington law says. If you did pay cash, think again. I learned
| long ago not to pay cash for anything I truly valued. We live in strange
| times. Back in the heartland (I'm from northern Wisconsin) it might still
| be the case where community peer pressure is strong enough to dissuade
| otherwise honest men from these and similar dubious means and courses.
| Apparently this is not true for Olympia. And then again maybe this
"friend"
| of yours is not an otherwise honest man.
|
| It might also be that he is not aware of how severe the damage was to your
| lens's front element. That's not likely, but this is possible. You'll find
| that out fast enough when you take the lens back into him for your initial
| chat over this matter.
|
| Finally, you need to re-examine your own actions. You didn't bother to
| inspect your lens on site upon receiving this article back from the
| repairman? What's that? Excuse me, John, but wake up! You owe yourself
| better treatment. For all you know this person might have screwed up
| without knowing it at all, and then where would you be? Without even
morale
| high ground, that's where.
|
| Wish you well.
|
| Tris
|
|
|
| At 02:57 PM 7/8/01 -0400, you wrote:
| >Hi all,
| >Thought I would get your thoughts on this beauty of an issue.
| >I took my Oly- Tamron 300mm f2.8 big boy into my local repair guy. He
has
| >done some decent work for me before. I wanted him to clean the inner
| >elements of dust and gunk and put on a new rubber grip (I brought).
| >He called for pick up sooner than I expected and said..."It's ready but I
| >wanted to let you know I put a small nick in the front element" but
didn't
| >sound "major".
| >I went and picked it up we chatted ( I get carried away) and he had it
all
| >bagged up and I paid and left-not thinking of checking it.
| >A day or so later I opened the bagged 300/2.8 and saw that under filter
| >(yes-it DID have the protective 112mm filter on it), that was more than
one
| >new ding-there were 3 dings and a criss cross scratch inch +. I have
been so
| >incensed that I can't even call.
< This message was delivered via the Olympus Mailing List >
< For questions, mailto:owner-olympus@xxxxxxxxxxxxxxx >
< Web Page: http://Zuiko.sls.bc.ca/swright/olympuslist.html >
|