Tom,
As you clearly demonstrate, refunds are not a matter of etiquette. They are
a matter of good business, but more so a matter of integrity and class. If
every seller was like you, it would be a much better world.
Mickey
----- Original Message -----
From: "Tom Scales" <tscales@xxxxxxxxxxxxx>
To: <olympus@xxxxxxxxxxxxxxx>
Sent: Thursday, May 31, 2001 8:09 PM
Subject: Re: [OM] Burnt by CAMETA camera shop
> I don't know what proper etiquette is, I only know what I do. If the
buyer
> has any question at all about the equipment when the receive it, I
> immediately offer a full refund, including shipping both ways. Let's face
> it, if you have enough auctions, there will be mistakes, sometimes mine.
> List members have experienced it from me too, where I didn't catch a
problem
> with using a body with a winder, for example. The only possible answer
for
> a reputable seller is to cover 1000f your out-of-pocket expenses.
> Sometimes I don't even agree with the buyer -- for example, I have had a
> couple situations where the buyer just didn't read the auction clearly --
> where I have properly disclosed something. Doesn't matter, I still cover
> all their costs.
>
> I, personally, can't imagine any other way of doing business.
>
> Tom
>
> >
> > What's the ettiquette of refunds?
> >
> > If a seller has misrepresented items and you have paid for the item +
> > shipping.... should the seller pay for both shipping charges to and from
> you?
> >
> > In the case where its agreed beforehand its clear. Its also clear where
> the
> > buyer makes a decision they dont want the item that they should pay the
> fee
> > to return it.
> >
> > But where it was misrepresented? Who should pay the shipping for return?
> >
> > Regards
>
>
>
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