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Re: [OM] Problems with Olympus America

Subject: Re: [OM] Problems with Olympus America
From: PCACala@xxxxxxx
Date: Sun, 31 Oct 1999 18:27:47 EST
John R. writes:

<< after reading this whole sorry
account,I wonder if anybody on this list knows if
Olympus America or Olympus Japan monitors this list.
If they are smart(a leap of faith) this list could
teach them much about customer service, and indicate
where they need improvement. Perhaps they have written
off silver halide users as stuck in the photographic
stone age, and now only care about the digital medium. >>

Well, let me tell you this.  After meeting Susan Schaffer (Director of 
Marketing - Imaging Products - Olympus America Inc.) at the PMA show in 
Vegas, I supplied her (via the e-mail address on her business card) the URL's 
for all the neat stuff we have produced on the OM System.  I never got a 
response of any sort back from her.  Thus, I doubt anyone at Olympus America 
even cares to see what is on the Internet regarding the OM System.  It's not 
just her lack of response that leads me to that conclusion - it's the lack of 
response from others at Olympus America, too.  

Thanks to all for letting me know my 135mm f/4.5 Macro hood fits the 90mm f/2 
Macro.  That would be another case of Olympus America not knowing.  After 
some person bid $41 for a "90mm f/2 Hood" on eBay, I decided to get my local 
reseller to pick one up for me.  Olympus America swore up and down that one 
didn't exist.  It's no wonder - no one knew to even put it on the price list!

Speaking of price list: Olympus didn't even have the updated Dealer Price 
List prepared in time for PMA.

So, there is no one that could replaces these chumps?  Hum, all that would be 
required is to place a classified on this very List!!!

Just a reminder to folks that everything we post to the list gets indexed and 
is searchable to anyone.  If there is a specific instance of poor customer 
service, tell it here and it will be imortalized.  Same thing with good 
service.

Gary Reese
Las Vegas, NV

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