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Re: [OM] OT: lost my drives

Subject: Re: [OM] OT: lost my drives
From: Jim Nichols <jhnichols@xxxxxxxxxxxxx>
Date: Sun, 15 Jan 2017 09:20:11 -0600
John,

If you haven't already done so, I would power the desktop all the way down, and restart it, with the external drives connected. If that doesn't get them recognized, then unplug and replug the USB connections, with the Start/Computer screen display in view.

Jim Nichols
Tullahoma, TN USA

On 1/15/2017 8:58 AM, John Hudson wrote:
Until two days ago my Win10 desktop machine recognized two 8tb external hard drives used for backup purposes. Both drives were accessible through Windows Explorer.

Yesterday that recognition was lost for reasons unknown.

I have checked the life of the Win10's USB ports via the device drivers tab in the control panel. The USB ports all look to be active.

The Win10 machine still recognizes a 1tb external hard drive.

Both 8tb drives are recognized by my notebook running Win 8.1

Is there any advice on how I can get my Win10 machine to again recognize those two 8tb drives?

Thanks

jh

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