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Re: [OM] Any one know more on the Lightroom CC startup failure on Window

Subject: Re: [OM] Any one know more on the Lightroom CC startup failure on Windows?
From: Chuck Norcutt <chucknorcutt@xxxxxxxxxxxxxxxx>
Date: Sat, 25 Apr 2015 18:12:16 -0400
Thanks for that. I remember now reading that about 5:00am. I guess I didn't even remember what it was about at the time as I didn't discover my own Lightroom CC problem until much later.

I resurrected your nicely detailed script, ran through it very carefully but have to report "no joy". I get exactly the same result as before. Tells me it has to create a new format library, appears to do so and then immediately crashes. Hmmm. Maybe what crashed it is that I never created a library before.

I guess I'll have to get on the horn with Adobe.  No joy

Chuck Norcutt


On 4/25/2015 3:01 PM, Ken Norton wrote:
Well, I just posted the support transcript that walked me through the
repair, step by step.

AG

On Sat, Apr 25, 2015 at 1:22 PM, Chuck Norcutt
<chucknorcutt@xxxxxxxxxxxxxxxx> wrote:
I'm sure most of you know I don't use Lightroom but I get it anyhow in my CC
package.  A couple days ago Lightroom 6 CC got downloaded and installed...
first time I'd ever noticed Lightroom CC coming in.  This morning I tried to
at least start it up and all it does is fail after attempting to create some
new catalog structure.  Failure must occur early since it tries the new
catalog trick on every restart.

I saw posted here that you need to logout and then back into the CC desktop
app.  Took me a while to figure that one out since I don't ever recall
logging into the CC app  and never figured for anything like that to be
persistent across reboots.  Anyhow, finally figured that one out, did as
suggested and then retried Lightroom.  No change in Lightroom behavior at
all.   Nada.

Checking the Adobe website I see the same answer given there and many people
agreeing it solved their problem.  But some (like me) say no and on says
worked at first and then the same problem returned.

I can't figure out how to use the Adobe help system and am not much inclined
to do so for the sake of Lightroom.  Anyone know any more secret
incantations?

Chuck Norcutt

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