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[OM] iMessage Settings [was OT tablet question]

Subject: [OM] iMessage Settings [was OT tablet question]
From: Moose <olymoose@xxxxxxxxx>
Date: Fri, 04 Apr 2014 15:34:48 -0700
On 4/4/2014 5:06 AM, Bob Whitmire wrote:
> A cogent, reasonable and well written exposition. Thank you.

Thanks.

> Now, for an iMystery. Joan and I have iPhones. My son Duncan and his wife 
> Shiva have iPhones. We are having a lot of trouble with texting among our 
> devices. Shiva gets Joan’s texts. Joan does not get either Shiva’s texts or 
> replies. Duncan gets Joan’s texts. Joan does not get her replies. A few days 
> ago, when we were all in the same room, I had Duncan call Joan, and her phone 
> did not ring. We then did a reboot on her phone, and the next call came 
> through, but texts did not.
>
> A while back, Duncan and I had trouble with our texts. He would get mine, I 
> would not get his. That seems to somehow have resolved itself though no 
> actions on our own (that we are aware of). Except:
>
> Both Joan and I have not received original texts from both of them. I didn’t 
> know, and was about to castigate the kids for not occasionally passing along 
> happy-snappies of the baby. Turns out they _have_ been passing along happy 
> snappies of the baby, but we have not been receiving them.
>
> I am at a loss, though I am beginning to suspect it might have something to 
> do with iMessaging, and settings in our phones.

Ya think? Could also be in Contacts, which iMessage uses to send stuff.

Go through Contacts on each phone and make sure all the family members have 
only one entry and all the contact info is 
correct. Somehow, we have multiple entries for various people in our shared 
Contact list. At least some is the fault of 
bringing in lists from elsewhere when we got iPhones. Some may be adding 
contacts, auto or manually from calls, emails, etc.

Then, one each phone, iPad, etc., go into Settings=>Messages

First, make sure the AppleID at the top is the right one for this phone/user. 
IF phones have been traded, it may not be. 
When I gave my 5 to Carol and got a 5s, the phone folks said they transferred 
everything, but this and a couple of other 
personal account settings weren't changed.

Then, select the contact choice(s) at which you want to receive iMessages on 
the individual device. Best is probably the 
Apple ID above. IF Contact info includes both the ID and phone #, phone # 
should work, too. These may be duplicated. For 
example, I receive Messages on both my iPhone and my iPad Mini.

Once all phones have Contact and iMessage settings straight, each one should 
send a new Message to each other one. Use 
the New Message icon (empty square with pencil) link at the top right of the 
Messages panel/column to start the message, 
then the plus sign in a circle icon to select from the Contact lists, to assure 
the correct, possibly new to iMessage, 
address is used. For this step, don't send to multiple recipients, just one at 
a time. Not that I know that won't work 
right, but I don't know that it would, either.

Then each should reply. If you then use those threads, either old ones that are 
OK, or new ones, everybody should be 
connected.

This was right for us. Some may not be strictly necessary, but getting it all 
straight is worthwhile to avoid future 
problems. Hope it helps.

Connected Moose

-- 
What if the Hokey Pokey *IS* what it's all about?
-- 
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