Thanks, Chuck. I downloaded the manual and tried everything suggested. I
think it's going to be a problem that has to be sent to Nikon. I hope they
are still working on scanners!!
Thanks,
Tina
On Thu, Aug 2, 2012 at 8:18 PM, Chuck Norcutt <chucknorcutt@xxxxxxxxxxxxxxxx
> wrote:
> The Nikon LS5000 is a USB device. Do other USB devices work on the same
> USB port where the scanner is plugged in. Does your computer have more
> than one USB port? If so I'd try another port but they probably go to
> the same controller. Oh, I forgot. You say you've tried it on multiple
> computers and none of them work. Not a good sign for the scanner.
>
> If other devices work on that connection and, in particular, with the
> same cable the prognosis for a simple fix is not good. I'm guessing
> you're going to have to send it to Nikon.
>
> But first read the trouble diagnosis section in your user's manual on
> pages 56-57.
> <
> http://support.nikonusa.com/app/answers/detail/a_id/13225/~/super-coolscan-ls5000-ed-%2F-coolscan-v-ed-user%27s-manual
> >
>
> Chuck Norcutt
>
>
> On 8/2/2012 7:10 PM, Tina Manley wrote:
> > PESO:
> >
> > In the middle of everything else, my Nikon LS5000 decided to quit. It
> > still seems to be working, making noises when I turn it on, but none of
> my
> > computers can find it. It was hooked up to my small laptop, scanning
> away
> > happily for months. Then it started to get erratic, changing the
> scanning
> > dimensions and profiles and blinking on and off. I tried changing the
> > cable, which usually seems to be the problem, but 4 new cables have not
> > solved the problem. I still get a "no scanner found" message no matter
> > which program I use - Silverfast, Nikon Scan or Vuescan. Has anybody
> else
> > had this problem. I'm pretty sure there must be a short in the
> connection
> > where I plug the cable in. I can't figure out any other reason why it
> > would come on and work but not be seen by the computer.
> >
> > Any help would be greatly appreciated. In the meantime, I've gone to get
> > my Beseler Slide Duplicator and installed it in my office at the farm for
> > trying the in-camera scans, but the bulb is burned out so I have to wait
> > until I get a new one. Life is so complicated.
> >
> > Tina
> >
> --
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>
>
--
Tina Manley, ASMP
www.tinamanley.com
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