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Re: [OM] Sagelight

Subject: Re: [OM] Sagelight
From: Chuck Norcutt <chucknorcutt@xxxxxxxxxxxxxxxx>
Date: Mon, 23 Jan 2012 21:00:06 -0500
What you say is mostly true but perhaps IBM played to a different tune 
than what you're familiar with.  We certainly employed technical writers 
who were technically neither developers nor users but the technical 
writers were an integral part of the development team and in on much of 
the design and development session meetings going back to the first 
stages of development.  They were present much of the time and free to 
ask questions of things that might not be clear to them in the specs. 
As the system test manager part of my testing efforts went toward seeing 
that the docs actually told the truth about how the system was intended 
to be installed and used... from both an end user's perspective as well 
as a device driver and application developer's perspective.  My testers 
were developers and understood the inside of the system as well as the 
outside.  We wrote nearly as much code for final system testing as the 
rest of the development team did in developing the system.  And that 
didn't include the unit and function testing and performance measurement 
code which was written by other groups.

ps:  We had great fun while doing it.  The major system test application 
for OS/2 was a networked implementation of the Starship Enterprise where 
each node in the network was a different function on the ship... the 
bridge, the transporter room, the engine room, etc.

Chuck Norcutt


On 1/23/2012 7:33 PM, Moose wrote:
> On 1/23/2012 3:44 PM, Chuck Norcutt wrote:
>> I just re-read your description which doesn't coincide with what I read
>> in the help file about how to do it.
>
> C'mon! You know from experience that the folks who write the Help 
> instructions are usually neither coders nor users. And
> the people who should really know, but will never write instructions, aren't 
> users and don't always actually know all
> the ways to do something that they have created.
-- 
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