>From what I've read, Dell moved support for major corporate customers
back to the U.S. after a number of those customers threatened to take
their business elsewhere.
The "offshore support" an issue and that can be debated endlessly.
The primary issue for me is competence and in my brief exposure to
Dell support, all they did was, literally, read the manual to me after
I went through all kinds of gyrations to contact them. No analysis,
no insight, no help. Oh, and guess what Dell? No computer purchases
from me.
FWIW/ScottGee1
On 11/7/05, John Hermanson <omtech@xxxxxxxxx> wrote:
>
> And Dell went from first to last in customer support (in one year) by
> outsourcing service reps to somewhere like Bangladesh. I believe they are
> un-outsourcing at the moment ;-)
>
> John Hermanson
> Camtech Photo Services, Inc.
> 21 South Lane, Huntington, NY 11743
> 631-424-2121 | omtech@xxxxxxxxx
> www.zuiko.com
> Factory Trained OM Service since 1977
> __________________________________
> ----- Original Message -----
> From: "Chuck Norcutt" <chucknorcutt@xxxxxxxxxxx>
> To: <olympus@xxxxxxxxxx>
> Sent: Sunday, November 06, 2005 8:26 AM
> Subject: [OM] Re: E-500 shipment delayed!!
>
>
> > The last company I worked for had a corporate contract with Dell and I
> > absolutely detested dealing with the company but couldn't do much about
> > it. Their favorite trick was to install and bill for more expensive
> > options than you had ordered. They would count on you being in a tight
> > spot timewise and that you would pay the extra rather than suffering the
> > delay of returning the machine for exchange.
> >
> > Chuck Norcutt
> >
> > ScottGee1 wrote:
> >
> >> IMO, Dell has been coasting for a long time on a reputation they
> >> earned many years ago. Why so many large companies continue to buy
> >> from them is a mystery to me. The company for which I work still
> >> does, but overorders to compensate for the DOAs or units that fail on
> >> installation or shortly after arrival.
> >>
> >> On of our chief IT guys says the workstations are still OK but the
> >> compenents used in the regular desktop stuff continues to decline in
> >> quality. Between that and poor customer service I certainly wouldn't
> >> hand over any of my hard earned $$ to them. See this link for details
> >> of customer experiences:
> >>
> >> http://www.resellerratings.com/seller1867.html
> >>
> >> They seem better for finished goods from other companies but if their
> >> name is on it, be careful.
> >
> >
>
>
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