Gary,
Can't see that you did anything wrong here. Knowing that he was leaving the
country, he should have made proper arrangements for the delivery to be
accepted.
Presumably you do not want to be any worse off so why dont you offer to
re-list/sell it on his behalf ; if it makes same price or less then refund
sale price less your listing fees, if it makes more refund sale price and
keep excess as sales commission./handling.
Dave
----- Original Message -----
From: "alfredo pagliano" <alfredo_pag@xxxxxxxx>
To: <olympus@xxxxxxxxxx>
Sent: Saturday, August 27, 2005 6:40 AM
Subject: [OM] Re: OT: How much should I refund this eBay buyer?
>
> to me it seems to be very fair, Gary
>
> When buying from U.S., I usually ask for USPS Global priority, or
> Global Express, if I do need insurance, I have found them to be much
> fast, on their way to italy, faster and cheaper than UPS or FeDex, who
> end charging high parcels for often non existing custom duties, their
> tipical parcel is: custom duties 3 euros, our expenses to undergo
> custom duties: 35 euros!
> Hope this may help on future shipments.
>
> Alfredo
>
> On Aug 27, 2005, at 1:25 AM, Gary Teller wrote:
>
> > I'd appreciate hearing/reading some opinions on whether or not you
> > think my
> > proposed refund offer is fair. Here's the basic facts. Let me state
> > at
> > the beginning that all correspondence has been friendly or civil-no
> > anger
> > or threats. Nor has feedback been left by either of us.
> >
> > 6/11/05 Auction for Olympus 35 RC and Vivitar 100 flash ended with
> > winning
> > bidder in France. Auction was clearly marked AS IS and not subject to
> > my
> > return policy. Sold AS IS because of disclosed scratches on
> > lens. Otherwise in excellent working condition.
> >
> > 6/12/05 I sent an invoice to the winner
> >
> > 6/13/05 Received notice of payment from PayPal
> >
> > 6/13/05 Received an e mail from winner telling me payment made and
> > that he
> > is leaving France at the end of the week and would appreciate my
> > sending
> > camera asap.
> >
> > 6/13/05 Shipped camera and flash via insured Airmail Parcel Post.
> > Terms of
> > auction say foreign shipments go either by Air Letter Post without
> > insurance or Air Parcel Post with insurance. Buyer chose the Parcel
> > Post
> > option. I e mailed buyer same day notifying that shipment made and
> > that US
> > Postal Service estimates transit time of 4-10 days.
> >
> > 6/21/05 Received e email from buyer asking for tracking number and
> > telling
> > me he leaves for Venezuela in three days and wants to be sure he will
> > have
> > the camera before then. I replied same day and told him tracking
> > numbers
> > are not issued for this type of shipment. I also noted that the cost
> > for
> > sending a traceable package is prohibitive for most buyers.
> >
> > 7/24/05 Received the following e mail from buyer:
> >
> > I am back from Venezuela.....without the camera. It
> > arrived after my departure. At my return, I went to
> > the post office and they said the camera was back to
> > the sender in USA, so to you.
> >
> > Given that I have found an alternative to be able to
> > take pictures in Venezuela, I do not need the Olympus
> > anymore as you can imagine. So I do not want you to
> > send it again to me, I would prefer you to pay me back
> > the amount I paid to you in June.
> >
> > Sorry for this but the shipment has been too long.
> >
> > Thanks in advance for your understanding and for the
> > confirmation you agree.
> >
> > 7/24/05 I sent the following reply:
> >
> > I'm sorry to learn the camera did not arrive before your departure to
> > Venezuela. As I mentioned in a previous e mail, the U.S. Postal
> > Service
> > does not guarantee a specific transit time for packages mailed to other
> > countries. It is unfortunate that I was not made aware of your pending
> > departure until after you won the auction.
> >
> > I am puzzled why your Postal Service returned the package. Do you not
> > have
> > in France a provision to have the postal authorities hold your mail
> > until
> > your return?
> >
> > As of today, July 25, the camera has not yet been returned to me. As
> > you
> > know from the terms of the auction, the camera was sold "AS IS" and not
> > subject to my normal return policy. However, I will offer you some
> > form of
> > refund adjustment. But, I would like to receive and inspect the camera
> > before advising you of my refund offer.
> >
> > I hope this meets with your approval for the time being. I will
> > notify you
> > immediately upon my receipt of the camera.
> >
> > After 7/24 we exchanged a short series of e mails the gist of which
> > was my
> > telling the buyer that the camera has not yet been received and the
> > buyer
> > telling me his post office advised him the camera was returned by
> > surface mail.
> >
> > Today, 8/26/05, the camera finally came home. Everything looks ok-I
> > don't
> > think the package was ever opened by Customs/Postal folks there or
> > here. The buyer paid $51.00 plus $22.60 postage/insurance for a total
> > of
> > $73.60. My eBay and PayPal fees totalled $5.55. I didn't have to pay
> > return postage.
> >
> > Given that this was an AS IS sale and the fact that I wasn't made aware
> > upfront that there was a time limit for the buyer to receive the
> > package,
> > my inclination is to subtract the fees and postage/insurance from the
> > total
> > amount the buyer paid and offer him a refund of $45.45.
> >
> > So what do y'all think? Am I being fair and reasonable? Sorry for the
> > long winded post.
> >
> > Gary
> >
> >
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>
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