A year or so ago, a customer sent me his OM-2 & T32 for repair. He was in
the armed forces, stationed in Cairo. Well, package went back insured, but
he never got it. He got very angry with me when he shoulda been mad at the
Post Office (I can't blame him for being mad, period). He demanded a
replacement camera system AND his repair money back (right!). He also
demanded that the check from the USPS be sent directly to him. Okay, THAT'S
fine.
I sent the original repair invoice to the PO clearly stating that prices
shown were labor totals, not the worth of the camera & flash. I also sent
ads from Shutterbug detailing what used 2Ns and T32s were selling for.
The PO depreciated the repair prices and sent him a check. And because the
check went directly to the owner, I was not ALLOWED to contest the total, or
be involved in any way. Everything had to be handled by the customer, in
Cairo.
John Hermanson
___________________________________
Camtech, Olympus Service since 1977.
21 South Lane, Huntington NY 11743-4714
631-424-2121 http://www.zuiko.com
Free Olympus Manuals: 1-800-221-3000
___________________________________
----- Original Message -----
From: "Charlie Stricklen" <charlie@xxxxxxxxxxxxx>
To: <olympus@xxxxxxxxxxxxxxx>
Sent: Saturday, October 14, 2000 8:49 AM
Subject: RE: [OM] Beware of the USPS - I'm getting scr**wed
| Edward Heler wrote:
|
| Interesting thread. Having had a similar experience a couple years ago, I
| never send anything important or of value any other way than FedEx. Have
| never had to file a claim because nothing has ever been lost. It may cost
| more but the item-letters, checks, documents, goods-get there.
|
| Here is just how good FedEx is: They were late with a time critical
package two years ago. They didn't lose it, but, largely because of a huge
Chicago
| snowstorm, it sat in a terminal over the weekend when it should have been
delivered on Friday. Since the package was no longer of any use to the
project
| for which it had been needed, FedEx returned it to me at my request. A few
days later I received a full refund along with a separate check for $100!
|
| Tom, when you have succeeded in getting your situation straightened out
and the USPS has paid your claim and apologized, I'm confident they'll send
along
| a little something extra for your trouble. ;^ /
|
| Charlie
|
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