Hey Ken,
I think I have been down that road, about a year ago. I bought a new
Dell desktop, installed Elements 12, and thought I had found heaven.
Then, Elements 12 quit launching. A Dell tech rep worked with me for a
week or so before admitting that he could not make it work. He gave up
and told me to contact Adobe. Adobe wouldn't waste their valuable time
on a PSE customer, they had more valuable customers to deal with.
I am not the only one who learned this the hard way. Searching the
forums, I learned a lot of people had run in to this problem. Even my
son tried it on his machine, and had similar results.
I totally gave up on Adobe, purchased Picture Window Pro, and moved on.
There's not even a "cloud" in sight on my horizon. I listen to all of
this grief and just smile. :-)
Jim Nichols
Tullahoma, TN USA
On 4/24/2015 9:38 PM, Ken Norton wrote:
For those of you not able to get Lightroom 6 to launch after the upgrade,
here is the transcript from my online support chat:
SupportGenius: I understand that you are unable to launch Lightroom ,is
that right?
IdiotCustomer: Correct. 5.7 does, 6 does not.
IdiotCustomer: No splash screen.
IdiotCustomer: CC is fine, so is the PS CC 2014.
IdiotCustomer: Just Lightroom 6.
SupportGenius: Thank you for confirming.
SupportGenius: I'll be glad to check and help you with that.
IdiotCustomer: thank you.
SupportGenius: Launch Creative Cloud Desktop Application.
SupportGenius: Click Gear icon in the Top right corner of the CC desktop
apps.
SupportGenius: Click Preferences.
IdiotCustomer: In Creative Cloud?
SupportGenius: Yes please.
IdiotCustomer: OK, I'm there.
IdiotCustomer: Sign Out?
SupportGenius: Yes please.
IdiotCustomer: Done
SupportGenius: Now, launch the Creative Cloud Desktop application and try
to sign in with your Adobe username and password.
IdiotCustomer: done
SupportGenius: Now try to launch Lightroom CC.
IdiotCustomer: From within the CC app?
IdiotCustomer: Or desktop icon?
SupportGenius: Desktop icon.
IdiotCustomer: no joy
SupportGenius: Okay.
SupportGenius: May I know the operating system you are using?
IdiotCustomer: windows 7
SupportGenius: Navigate to C:\Program Files (x86)\Common Files\Adobe.
IdiotCustomer: done
SupportGenius: Locate SLCache folder and click on it.
IdiotCustomer: ok. i'm in it.
IdiotCustomer: staring at a lovely file with an .slc extension.
SupportGenius: Please delete the contents in the SLCache folder.
IdiotCustomer: done
SupportGenius: Thank you you .
IdiotCustomer: next?
SupportGenius: Please click and Hold windows logo Key +R key to open the
run command.
SupportGenius: Type %programdata% and click okay.
IdiotCustomer: done.
SupportGenius: Click on the Adobe folder.
IdiotCustomer: done
SupportGenius: Locate SLStore and rename to SLStoreold.
IdiotCustomer: done
SupportGenius: Now try to launch Lightroom CC.
IdiotCustomer: ok it popped up with the lighroom trial splash screen with
00 days remaining.
IdiotCustomer: There's also another window there too for upgrading the
library.
SupportGenius: Select License the software.
IdiotCustomer: ok. signing in.
IdiotCustomer: ok, upgrading the catelog
SupportGenius: Okay.
IdiotCustomer: I'm in. Thank you!!!!
SupportGenius: Excellent, I'm so happy to hear that from you.
SupportGenius: I'm happy to help, Is there anything else I can help you
with?
IdiotCustomer: Is 5.7 still available or should I go ahead and remove the
old shortcuts?
SupportGenius: It is available .
IdiotCustomer: Thank you. Good Night!
--
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