+1 Chuck.
One of the problems with much of the commercial software available seems to
be a lack of recognition of the complex environment into which it will
likely be installed. Far too many of the larger vendors seem to assume that
the machine onto which their software will be installed is essentially a
single-purposed device. Virtually never true any more, and the cause of
many, many problems.
Am currently dealing with the results of a snap choice made by management
of a "system" (and I use that term very, very sarcastically) that, among
other things, doesn't recognize that with the current version of Windows,
the device drivers required cannot be installed with disabling virtually
all of Windows' current protection mechanisms. When talking with their
support personnel, no one seemed to think it to be an odd requirement--in
fact, they questioned why we would operate routinely with said mechanisms
turned on.
On Sat, Dec 14, 2013 at 1:51 PM, Chuck Norcutt <
chucknorcutt@xxxxxxxxxxxxxxxx> wrote:
> No, what I read into is it bad software design. No system should be
> able to clobber the host O/S by simply installing software. Mandates to
> turn off other software are generally to avoid problems with locked
> files caused by other running applications. If that is somehow critical
> to Adobe installation then Adobe should check for the existence of other
> applications or locked resources before and during install. Should they
> detect a problem or be prevented from taking some action by an
> anti-virus app. they should check for these problems, declare an error,
> abort the installation and undo anything they've done up to that time.
>
> I almost never follow instructions to shut down all apps and never do I
> shut down my anti-virus system and I have never had an installation
> failure (including many installs of PhotoShop and Lightroom). It is not
> rocket science, just good software design and implementation.
>
> I respectfully suggest that you listen to this old IT guy as well. :-)
>
> Chuck Norcutt
>
>
> On 12/14/2013 2:49 PM, Paul Laughlin wrote:
> > Hi Chuck, I went through a number of those reviews on Amazon for
> > Photoshop Elements 2 that had problems with the installation.
> > I believe that most of them failed to comply with the Adobe mandate to
> > turn off all Adobe products and to turn off or disable all anti-virus
> > software. That does include Adobe Reader.
> > Failure to comply with that can cause install problems.
> > I talked to an IT friend last night, and they agreed that would probably
> > be the problem.
> > I respectively suggest that you read too much into those bad reviews. VBG
> > Paul in Portland OR
> >
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