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Re: [OM] Squaretrade Warranties

Subject: Re: [OM] Squaretrade Warranties
From: "Jim Nichols" <jhnichols@xxxxxxxxxxxxx>
Date: Tue, 9 Jul 2013 11:51:26 -0500
Thanks, Chuck.  Point well made!

Jim Nichols
Tullahoma, TN USA
----- Original Message ----- 
From: "Chuck Norcutt" <chucknorcutt@xxxxxxxxxxxxxxxx>
To: "Olympus Camera Discussion" <olympus@xxxxxxxxxxxxxxxxx>
Sent: Tuesday, July 09, 2013 9:19 AM
Subject: Re: [OM] Squaretrade Warranties


>A bad choice I think.  I will not purchase a warranty provided by a
> third party.  If B&H (or any company) wants to warrant their products
> let them do it themselves where they remain responsible and thus have
> incentive to control the quality of what they're selling.
>
> I felt pretty stupid about it but, when I bought my 2013 Chrysler T&C
> last January I was concerned about the amount of electronic gizmos on
> the car and the repair prices for same and decided to add an extended 7
> yr warranty covering things other than the engine and drivetrain (which
> already had adequate warranty coverage).
>
> Despite considering myself a savvy shopper I was astounded when I got
> home and discovered that the warranty I bought was from a third party
> and not from Chrysler Corp.  It didn't take more than a few minutes of
> web searching to discover that I would never knowingly do business with
> that company.  There were very numerous reports of failure of the
> company to provide any of the contracted coverage and, even scarier,
> many reports of people who canceled their coverage within the 30 day
> contract requirement but who were never reimbursed for anything... they
> lost both the price of the warranty as well as any semblance of
> coverage.  I was back as the dealer's facility (60 miles away) at 8:00
> the very next morning.  The sales manager first tried to assure me that
> I had the company name confused with another company with a similar
> name.  But when I started to raise my voice in the showroom with other
> customers present they decided it was better to do as I requested and
> switch the extended warranty to a Chysler Corp. warranty... which, in
> addition, also got me a $100 refund.  Caveat emptor.
>
> Apart from that ugly trick I rather enjoyed working with that
> dealership.  But they'll never sell me another single thing now.
>
> Chuck Norcutt
>
>
> On 7/8/2013 9:40 PM, Jim Nichols wrote:
>> While looking at used cameras on the B&H site yesterday, I noted that 
>> they offered Squaretrade Warranties for one and two years.  (The used 
>> X-E1 is gone today!)
>>
>> Has anyone placed a claim against one of these warranties?  It would 
>> appear to be a way to feel better about the purchase of a used camera and 
>> lens.
>>
>> Jim Nichols
>> Tullahoma, TN USA
>>
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