I don't get it. Companies today are so f--king stupid, I cannot even begin
to comprehend their actions. You were a longtime customer, a paying
customer that they made money from every single month when you mailed your
check to them to pay for your wife's cellphone service. She 'roams too
much'. An intelligent business would have a defined amount of permissible
roaming, and a fee structure for roaming beyond that. That way, they still
make money if the customer does something that costs the company money.
Nope, not happening! Instead they basically tell the paying customer to go
to Hell, losing that customer's monthly check FOREVER.
This isn't the only example of businesses I've seen basically telling
customers to get f--cked, instead of turning the problem into a profitable
solution. So many businesses are so arrogant today that they truly believe
they don't need customers anymore. I've been a professional photographer
for nearly 20 years now, and I cannot imagine treating my clients with
such contempt. I'd be out of business in a heartbeat if I acted like that.
This bullshit is proof positive that big business in America is too big,
and needs reined in.
--
Chris Crawford
Fine Art Photography
Fort Wayne, Indiana
260-437-8990
http://www.chriscrawfordphoto.com My portfolio
http://blog.chriscrawfordphoto.com My latest work!
http://www.facebook.com/pages/Christopher-Crawford/48229272798
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On 9/12/12 5:05 PM, "Ken Norton" <ken@xxxxxxxxxxx> wrote:
>Sprint, without any notice terminated my wife's cellphone for
>excessive roaming. We got one warning over six months ago so she
>changed her habits a bit and with no further notices and nothing to
>warn us, this morning they terminated her phone.
>
>Not good.
>
>Yes, this is Sprint, the 3rd largest US cellphone carrier. The
>purveyors of 3rd rate service and complete disregard to their
>customers. You would think that a follow up warning, an alert or a
>courtesy message on the invoice or SOMETHING would have been nice. But
>nooooooo. nada.
>
>Sprint, you really stink!
>
>Unfortunately, were we live has absolutely no native coverage by any
>of the major nationwide carriers so our choices are US Cellular or
>some local yocal POS carrier. US Cellular it is, then. A short time
>later, she walks out with one of Samsung's latest/greatest LTE
>smartphones with a screen the size of Buckingham Palace and a price to
>match.
>
>Thank you Sprint. Due to the prices involved, we'll keep our other
>three phones on the Sprint network until they chop us off too. But in
>the meantime, I don't feel at all bad about doing a little bit more
>roaming abuse myself. I was trying to be good in order to counter
>balance her usage, but that didn't matter since it was phone based. No
>problem, I can whip up my usage to the maximum easily enough. Let's
>see how many movies I can download in a month on this "unlimited
>plan". Besides, my Sprint phones work better than the US Cellular
>phones where I'm at five days a week.
>
>Excuse me, just venting.
>
>But in the meantime, she now has a phone with tethering, LTE, and gobs
>of other nifty features that makes our one year old phones look almost
>primitive. Fortunately, the cost is able to be offset by the fact that
>she can now write off the entire cost of the phone and contract on the
>taxes because it's tied entirely to her work. When it's part of a
>"family plan", it's much harder to cost allocate for taxes without
>triggering all sorts of flags. As to the LTE, tethering and other
>features? Will she use them? Well, that 5GB cap will probably be
>stretched to the edge every month--especially with tethering. She
>wears out her phones.
>
>Nothing offsets pure disappointment like a "new shiny".
>
>AG
>--
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