I found an email address for a Public Relations
Manager through a press release on Oly's website. I
emailed the lady and told her about the issues people
were having. I asked to be pointed to management or at
least a technical service manager. BTW I told her that
Olympus should also listen to everyday users for their
"wish" lists. Including, better info on the E-1
replacement.
The Public Relations Manager had no courtesy to write
back and acknowledge my email. She simply forwarded my
email to the technical support department and they
sent a canned email telling me to have my friend send
specific case #'s and detail on previous work. I doubt
anything will change...they'll ask for the camera back
and do what they do. Now I am thinking of contacting
the CEO. He's an old Cleveland guy....perhaps if I
tell him that I am also from Cleveland...he'll
sympathize! 8-)) ha ha.
- Ali
--- Bob Docherty <lostkase@xxxxxxxxxxxxx> wrote:
>
> Ali,
> My E-500 control wheel started acting up. This was
> 3 days before my Olympus
> warranty ran out. It would only change to 2
> apertures in A mode. The zoom
> function only zoomed 2 steps. I called Olympus and
> they said to send it in.
> They had it Thursday morning and notified me it was
> on its way to me the
> following Monday. I was concerned that it hadn't
> been properly serviced and
> gave them another call to see what had been done to
> it. They had no idea.
> The phone person said the repair ticket would
> explain what had been done.
> The repair ticket stated that the eyepiece was
> missing with no mention of
> what HAD been fixed. I had removed the eyepiece
> before shipping it. It might
> have been to their income benefit had they asked if
> I wanted it replaced. I
> called them again giving them the history of my
> service experience with them
> and asked if anyone knew if anything had been done.
> I was told to try it out
> and if it was working it must have been repaired. I
> then commented that with
> this level of service I would no longer be
> purchasing Olympus products. A
> couple of days later I received this Email:
>
> "We value you as an Olympus customer and appreciate
> the opportunity to
> assist you with this situation.
> I do apologize that the agent you spoke with
> regarding your camera's repair
> under service order number 7XXXXX was nto mopre
> helpful. I do show that our
> records indicate the top cover was replaced on your
> Evolt 500, and that this
> repair was done under warranty.
> I do see that you should have received your camera
> back to you in full
> working order on 3-21-07. Again, I do apologize that
> the agent you spoke
> with was not able to answer your questions. "
>
> The typos in this note were from Olympus. they were
> definitely "nto mopre
> helpful". I was suitably impressed by their
> attention to detail...NOT!!!
>
> Bob
>
> ----- Original Message -----
> ,SNIP>
> > Calling Oly's customer service # is a dead end.
> > Is there a way to get to upper management at
> Olympus
> > and tell them about these issues?!?
> >
> > - Ali
>
>
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