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[OM] Re: It's true what they say . . .

Subject: [OM] Re: It's true what they say . . .
From: "John Nelson" <john@xxxxxxxxxxxxxx>
Date: Sat, 12 Nov 2005 09:27:00 -0000
Cc: <omtech@xxxxxxxxx>
>Thank you, and I think the package went back to you (starting at this end) 
>by US Post Office, not UPS.<

USPS did fine -- they got the package to the UK within a couple of days. The 
problems started in Coventry, where Parcelfarce's "international hub" is 
actually the UPS facility. Inbound international parcels clear UK Customs 
here, or at least they do when folks can be bothered to do what they're paid 
to do. It took eight days and about 40 telephone calls before UPS and 
Customs got their act together. I particularly enjoyed the immortal line 
"Oh, most e-mails sent here go astray. We don't really worry about it" from 
a UPS supervisor.

Having resolved that, UPS finally got round to passing the package to 
Parcelfarce -- who promptly mis-read an SY post code as ST and sent it to 
Stoke-on-Trent sorting office rather than Shrewsbury!

I thoroughly enjoyed driving 80 miles on a filthy wet day to collect my 
package. I enjoyed paying a £13.50 "release fee" even more.

--

John Nelson
Crew Green Consulting Ltd

www.crew-green.com






 



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