That is amazing customer service. Makes me want to buy Sigma lenses.
Earl
R.Jackson wrote:
>
> Some of you may recall that I bought this lens back in October from the
> dreaded auction site and when it arrived the filter attached to the
> front of the lens had been smashed and it had scarred the front
> element. I was tempted to ditch the lens, but instead I sent it to
> Sigma and then waited for seven months. I'd occasionally get a call
> from them. Once they called to tell me the lens was too old and they
> didn't have any parts for it. I was expecting it back then, but a month
> or so later they called again to say that there might be parts in Japan
> and that hope was not gone. Then they called to say that the parts were
> on their way. Then to tell me that the parts in question had turned out
> to be used parts from disassembled lenses, but if I still wanted them
> the cost would be minimal. Finally this morning the lens arrived. For
> all the waiting, they did an amazing job. The new front element seems
> pristine and focus seems perfect with no infinity issues that I can
> detect with my eyes. What's more, it seems that they have overhauled
> the lens because the action is *much* smoother than it was when it
> arrived here in the first place. It feels like a brand new lens. It may
> have taken a while, but it seems like they did it right. I'll know more
> as soon as I burn some film with it, but I was excited and had to
> babble a little.
>
> -Rob
>
>
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