Does (the guy) doing the Olympus auctions really expect NEVER to get any
negative feedback ?
----------------------------------------------------
John Hermanson www.zuiko.com
mail: omtech@xxxxxxxxx
Camtech, Olympus Sales & Service since 1977
21 South Lane, Huntington NY 11743-4714
631-424-2121 Turnaround 4-5 weeks
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----- Original Message -----
From: "tOM Trottier" <Tom@xxxxxxxxxxxxx>
To: <olympus@xxxxxxxxxxxxxxx>
Sent: Wednesday, November 12, 2003 5:55 AM
Subject: Re: [lens] [OM] Olympus America and feedback
> I'd complain to ebay about it.
>
> tOM
>
> On Tuesday, November 11, 2003 at 21:52
> Andrew Gullen <olympus@xxxxxxxxxxxxxxx> wrote:
>
> > Back in August I related that I'd bought a couple of of 1A filters from
OAI, and
> > that they hadn't been Olympus filters - they were no-names and were
loose in
> > their mounts. The auction titles were both
> >
> > "OLYMPUS 49MM 1A Skylight Filter OM Camera"
> >
> > Seems to me they should have been Olympus filters, no?
> >
> > As well, I bought a C-POL which had "Olympus America Inc" printed on it,
but
> > didn't appear to have come from Olympus Japan. Well, I wrote OAI and
told them
> > this, but that I was going on a long canoe trip and wouldn't be able to
do
> > anything about this for a while. They said I could return the items
whenever.
> >
> > When I came back I tested the C-POL and decided that although it gave
some
> > blue-yellow effects I would keep it. I was pretty busy at work, but it
got
> > to be October, so I figured I'd better pull my finger out and return the
1A
> > filters, so I mailed them back. Then, figuring that it would be
dishonest to
> > post positive feedback for such a substitution of goods, left the
following
> > feedback for both:
> >
> > "Neutral: Not an Olympus filter, but return accepted graciously."
> >
> > This seemed fair and logical to me given what they'd done, but I was a
bit
> > concerned that with feedback "inflation" anything except glowing,
effusive
> > praise for the seller might be taken amiss. This is what I got back:
> >
> > ... I have a little bad news. I just
> > noticed you left us 2 neutral feedbacks. Our policy states that any
> > user who leaves neutrals or negatives is put on a blocked bidder
list.
> > I'm sorry but I can no longer accept your bids on our account. I
also
> > gave a considerable return time frame well past the 30 days so I feel
> > no feedback at all would be best. We did leave positives for all.
In
> > any case you are welcome to purchase on our online store at
> > www.olympusamerica.com/store but as of now I am required to block
you.
> > Not my choice.
> >
> > Thank you,
> >
> > Olympus America Inc.
> >
> > I'd be interested in people's opinions on whether it is reasonable to
leave a
> > neutral in a case like this (i.e. shipping no-name goods apparently
inferior and
> > different to what would reasonably be expected), and in whether this
policy is
> > allowable under eBay rules. While sellers should be able to block
unreasonable
> > and obnoxious buyers, their policy seems to amount to bullying people
into
> > leaving only positive feedback (though it'd work better if they told
people
> > about it :-( ).
> >
> > Andrew
> >
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