We've stopped using UPS almost entirely, for a variety of reasons. Most
important is that it is driver's discretion whether to acquire a
signature or not upon deliver, unless the shipper pays extra -- they can
just leave the package on the customer's doorstep if there's no one
home. When they started that policy, our claims increased from one or
two a year to four within a month! That's _not_ good customer service,
either for UPS or for me if I were to continue using them.
That and the USPS gives us free boxes, tape, and labels!
After a lost shipment of a pricey telescope, no customer support or
sympathy from UPS, and ground shipment when it was eventually found,
extending total shipping time to three weeks, I have changed a
number of vendors that I used to order from who offer no shipping
option to UPS. When it was eventually delivered I mentioned the
problem to a new driver and he said, "Where did they find it? South
Africa?" Confidence inspiring.
--
Winsor Crosby
Long Beach, California
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