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Re: [OM] UPS vs. USPS (was Oly acc. at KEH)

Subject: Re: [OM] UPS vs. USPS (was Oly acc. at KEH)
From: Winsor Crosby <wincros@xxxxxxxxxxxxx>
Date: Wed, 23 Oct 2002 11:47:22 -0700
We've stopped using UPS almost entirely, for a variety of reasons.  Most
important is that it is driver's discretion whether to acquire a
signature or not upon deliver, unless the shipper pays extra -- they can
just leave the package on the customer's doorstep if there's no one
home.  When they started that policy, our claims increased from one or
two a year to four within a month!  That's _not_ good customer service,
either for UPS or for me if I were to continue using them.

That and the USPS gives us free boxes, tape, and labels!

After a lost shipment of a pricey telescope, no customer support or sympathy from UPS, and ground shipment when it was eventually found, extending total shipping time to three weeks, I have changed a number of vendors that I used to order from who offer no shipping option to UPS. When it was eventually delivered I mentioned the problem to a new driver and he said, "Where did they find it? South Africa?" Confidence inspiring.
Winsor Crosby
Long Beach, California

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