HI
I need some advice from our American listees here that is about as far away
from Olympus as I can think....
This is it....On a visit to the States my brother-in-law bought some clothes
in Macys for my wife, but they are the wrong size. we've emailed Macys
customer service, asking if we can post the stuff back to them for
replacement (we have the receipt) but amazingly they are refusing, just
quoting the company line that "goods must be taken back to the store for an
exchange"... Is this "Good Customer Service" or what?
Anyway, I'm about the write a letter to their CEO (can't find his email
address anywhere), but can you guys recommend any other agencies I could
involve or threaten them with if they stick their heels in. e.g. here in UK
there are a couple of consumer rights programmes on the TV that'll take up
the challenge
Oly content... well, if my wife doesn't get this sorted out she'll be
miserable and I'll feel too guilty to take some pictures for a few days.
Cheers
Sam
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