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Re: [OM] Problem with camera store

Subject: Re: [OM] Problem with camera store
From: John Gaasland <kayak@xxxxxxx>
Date: Thu, 29 Oct 1998 10:13:29 -0800
Ken Norton wrote:
> 
> John,
> 
> Same song, same verse.  This is standard operating procedure for that store.
> 
> Don't walk, but run to the telephone and contact the Colorado State Attorney
> General's Office and lodge a complaint.
> 
> Secondly, document ALL correspondence with CT and get names, dates, times,
> who said what.
> 
> Thirdly, ask to see the results of their tests and the published specs of
> this lens to prove that it is still within spec.  Ask them to immediately
> fax the tests to you and to the Attorney General's Office (you will have
> gotten their fax number by now).
> 
> Forthly, NEVER, EVER, DO BUSINESS WITH THEM AGAIN!  Don't even buy a lens
> cap from them!
> 
> Fifthly, I hope you bought it with VISA/Mastercard.  Call them and get them
> involved.  If they get enough compaints and hassles and returns from
> customers they will cancel Camera Traders Account.  Without credit card
> sales they would quickly get in hard times.  Hmm, Maybe this is why they try
> so hard to get you to pay with cash/check???????
> 
> Ken N.
> 
> >I'm having a problem with a camera store. I bought a zoom lens from
> >them, got it, and discovered the front barrel was loose. I sent it back,
> >they said it was OK, that is was still within spec and took great
> >pictures. They would either send it back or charge me a restocking fee.
> >The len seemed quite out of spec to me, as the inner lens barrel could
> >actually  hit the outer barrel. Anyway, just wondering if anyone has had
> >a similar problem and what they did? The store is Camera Traders in
> >Englewood, Colorado. Thanks, John.
> >
> 
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Ken, just wondering where you have heard about this store before? John.

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