So Air Canada's plane had 100 seats but the gate let through 101 bodies
each with a paid ticket?
The answer is simple; the 101st person is told, not requested, to
"deplane" with appropriate compensation, given a voucher for the
airline's hospitality lounge, and an upgraded to business or first class
ticket at no extra cost on the next available flight, or that of a
competitor airline, to the original destination.
The gate agent who let through the 101st person knowing that all 100
seats were filled is fired.
jh
On 4/20/2017 12:48 PM, Bob Benson wrote:
Generally I agree with Ken (not that it's important to this discussion, I
have nearly 6 million miles in FFB programs, so have a bit of perspective.)
I do think the airlines have belatedly adopted a reasonable policy
approach: once on the airplane, not to be taken off. That is, solve
any problems before boarding.
In the unhappy event someone does have to get off, I recall Air Canada's
approach late one night in Montreal: they announced that one passenger
needed to deplane , and that no one had yet volunteered. So, they said,
we'll wait. If someone doesn't volunteer, we simply won't go and will
cancel the flight. Perhaps the appeal to group welfare works better in
Canada ... but it sure did work ... and as far as I could tell, no hard
feelings.
Bob
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