Re: [OM] PSElements 12 Reverts to Trial Version

[Chuck Norcutt]

Did you not get prompted for the activation code at the time you first 
installed it?  I suspect there's some errant code stuck in the registry 
for PS Elements.  If you don't get satisfaction from Dell tech support 
soon I think I'd uninstall it and then look for the request for an 
activation code when you reinstall.
If uninstall/reinstall doesn't get it I'd try uninstalling again but 
with "Revo Uninstaller" (the free version) 
<http://www.revouninstaller.com/revo_uninstaller_free_download.html>
Revo does a lot more scrubbing of the registry looking for stuff that 
gets accidentally left behind.
Chuck Norcutt


On 7/3/2014 5:54 PM, Jim Nichols wrote:
> I purchased PhotoShop Elements 12 from Dell with my new computer, and,
> though it was not installed when I received the computer, it was
> provided as a download a few days later.  All was going fine. Then, a
> few days ago, each time I opened the program, a pop-up window said it
> was the 30-day trial version.  I obtained an activation code from Dell,
> and tried to validate the purchase.  The problem persists.
>
> Dell Tech Support is working on the problem.
>
> Has anyone else encountered this type of problem?
--
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