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[OM] How badly do you want a really good user manual?

Subject: [OM] How badly do you want a really good user manual?
From: "William Sommerwerck" <grizzledgeezer@xxxxxxxxxxx>
Date: Tue, 28 Dec 2010 04:53:07 -0800
Most of you would agree that user manuals are almost always of poor
quality -- badly written, poorly organized, and generally lacking the
information needed to get the most out of the product. When user manuals
from foreign companies (Yaesu, Plextor) are good, it's because they were
written by the importer.

The very worst manual I've seen is for one of the most-expensive products
I've ever bought, a Pioneer KURO. You cannot believe how bad it is. The
Japanese have a remarkable knack for not explaining how a feature works, or
why you might not get the results you expect.

Once things settle down after the new year festivities, I'm going to make a
frontal assault on the US offices of a major camera manufacturer, to
convince them that they need to provide top-rank documentation. (If they
don't, I might initiate a class-action suit.)

It would be of great help if you described your degree of frustration with
DSLR and electronic flash manuals (from "perfectly satisfied" to "I want to
trepan the moron who wrote it with a dull apple corer, sans anaesthesia!").
I particularly want to hear about specific features or functions you found
poorly documented, and whether you've lost or ruined photos because the
manual didn't correctly explain something important.

Please keep the focus of this thread on the quality of documentation, and
not let it wander. Thank you very much.

-- 
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