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Re: [OM] Of the many things I don't know, and thanks, John

Subject: Re: [OM] Of the many things I don't know, and thanks, John
From: Chuck Norcutt <chucknorcutt@xxxxxxxxxxxxxxxx>
Date: Wed, 08 Jul 2009 13:55:03 -0400
I liked all your sunrise/sunset shots.

Chuck Norcutt

Jerry Smith wrote:
> Hello all,  I have been lurking here for a while, as I haven't been
> shooting a lot lately. I also just got back from a 19 day, 6 state,
> 3600 mile motorcycle trip, where I finally used my E-1 for a bit. My
> E-1 performed flawlessly, as usual, until to my horror, I reached for
> it one day and saw that me eye piece was cracked into about 5 pieces.
> I continued to carry and use it until arriving home, when I called
> Olympus to ask abort the damage and cost of repair. I was shocked
> when I was told Oly has a flat rate repair for the E-1, of $239.00.
> Which I suppose if you need new electronics is not a bad deal, but
> not for something like this. I asked if that was the best I could
> hope for and they said "Yes". I then looked back at John's, Camtech
> site, having already looked and did not see anything listed for our E
> things, I decided to call and ask him about it. John was very cordial
> and after I explained what I had he said that that eye piece is a
> bayonet mount and it just comes right off, that it is a user
> replaceable part. He looked it up and said yes, that's right, I can
> replace it. He didn't have them in stock, so I said thank you very
> much and placed a call back to Oly. This time I was prompted t the
> Oly Store for parts, quickly being told I was nuts, that I have to
> send the camera in for that. I asked to be transferred to tech
> support, who promptly confirmed what John had told me that I can
> replace that part, with any one of five different ones they make for
> it. He quickly told me where I could order one and I was on my way.
> Great, something like that was what I was hoping for in my first
> call. I asked why I would have been told to simply send the camera in
> for that flat rate repair, he apologized and said that most folks
> simply do not know the E cameras the way they should. So now I'm
> waiting for the brown truck to bring my new part and be back in
> business. So, one more "Thank you" to John, and to say don't believe
> everything you hear, that first person is not always right. Oh, and
> the trip was wonderful, I'll be posting some shots from it later. 
> Jerry Life is not a race, it is a ride. Enjoy it!!
> 
> 
> 
> http://www.flickr.com/photos/proud-texan/
> 
> 
> 
-- 
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